Salesforce Application Support Analyst

Job Description

• Salesforce Application Support Analyst
• London Bridge (2 days office-based, 3 days remote working)
• Up to £50,500, depending on experience

Would you like to join Hyde as a Salesforce Application Support Analyst?

Do you enjoy solving problems, improving systems and helping teams work better?

We’re looking for a Salesforce Application Support Analyst to join Hyde’s technology team and play a key role in keeping our business systems reliable, effective and easy to use.

This is a great opportunity for someone who can combine technical knowledge with a customer-focused mindset.

You’ll support and improve Salesforce, help resolve day-to-day issues, work with colleagues across the business and contribute to better services for customers and teams.

• What you’ll do
• Provide day-to-day support for Salesforce, helping users with system, data, access and performance issues.
• Investigate problems, identify root causes and work with colleagues or suppliers to put fixes in place.
• Support system upgrades, testing, releases and continuous improvements to keep applications stable and effective.
• Carry out approved Salesforce configuration changes, such as flows, page layouts, validation rules and automation.
• Help improve data quality, reporting and system performance so teams can make better decisions and deliver better services.
• Work closely with technology teams, business stakeholders and suppliers to make sure Salesforce continues to meet operational needs.
• What we’re looking for
• Experience supporting Salesforce in a business environment, ideally including Service Cloud.
• Good understanding of Salesforce configuration, reporting, automation and data management.
• Strong problem-solving skills and the ability to investigate technical and data issues in a structured way.
• Experience of working with incident, change and release processes in a technology or support environment.
• Clear communication skills and the ability to work well with technical teams, suppliers and non-technical colleagues.

Why join Hyde?

At Hyde, our vision is to provide a great home for everyone and our mission is to create homes and communities that people are proud of.

You’ll join an organisation with a clear social purpose, where technology helps support better services and stronger communities.

We offer the chance to work on meaningful systems, collaborate with committed colleagues and build your skills in a team that values improvement, inclusion and practical problem solving.

• We’re committed to creating an inclusive workplace where everyone can thrive.
• We offer a competitive benefits package, including employer pension contributions of up to 10%,
• Minimum of 25 days’ annual leave plus bank holidays, life insurance and a health cash plan.
• You’ll have access to flexible benefits, wellbeing support and ongoing learning and development opportunities.
• You’ll be joining an organisation with a clear social purpose, helping provide homes and communities that people are proud of.
• Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde.

We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves.

Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision‑making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview.

We reserve the right to close this advert early if a suitable candidate is identified.

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