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- Tasks: Manage tenancy cases and provide top-notch customer service in a supportive environment.
- Company: Hyde, a leading housing provider focused on community and employee wellbeing.
- Benefits: Competitive salary, generous holiday, excellent pension, and hybrid working options.
- Why this job: Make a real difference in communities while growing your career with us.
- Qualifications: Experience in managing tenancy cases and strong communication skills required.
- Other info: Join a diverse team committed to inclusivity and continuous learning.
Hyde is looking for a Tenancy Management Advisor to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Advisor at Hyde, you will be the first point of contact for anti-social behaviour and tenancy services, delivering a responsive and customer-focused service. You will triage and manage cases, provide clear advice and guidance to customers, and ensure cases progress in line with agreed timescales, policies, and legal requirements.
Key Duties- Act as the first point of contact for ASB and tenancy enquiries, triaging and managing cases through to completion
- Provide accurate advice and guidance to customers, promoting early intervention and resolution
- Prepare and manage case plans, risk assessments and enforcement actions, ensuring accurate records and CRM updates
- Process tenancy changes and investigate issues such as abandoned properties and illegal subletting
- Work collaboratively with internal teams and external partners to ensure compliant, timely and customer-focused outcomes
Why Join Hyde? Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Tenancy Management Advisor we’re seeking someone who can bring:- Proven experience in managing ASB and tenancy cases within a housing or customer service environment
- Strong communication, collaboration and interpersonal skills, with attention to detail
- A proactive mindset and passion for delivering excellent customer service and safe communities
- The ability to assess risk, manage casework effectively and work with a range of internal and external stakeholders
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available
Diversity, Inclusion & Accessibility: Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Advisor in Rochester employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Advisor in Rochester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hyde on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Tenancy Management Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to ASB and tenancy management. We should also think of examples from our past experiences that showcase our problem-solving skills and customer service prowess.
✨Tip Number 3
Show off our soft skills! During the interview, let’s highlight our communication and collaboration abilities. Remember, they’re looking for someone who can work well with others and handle sensitive situations with care.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’d be a perfect fit for the team.
We think you need these skills to ace Tenancy Management Advisor in Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Advisor role. Highlight your experience with ASB and tenancy cases, and show how your skills align with what we’re looking for at Hyde.
Show Off Your Soft Skills: We love candidates who can communicate well and work collaboratively. In your application, give examples of how you've used these skills in previous roles, especially in customer service or housing environments.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about this role!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the Tenancy Management Advisor position.
How to prepare for a job interview at The Hyde Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Management Advisor. Familiarise yourself with anti-social behaviour (ASB) policies and tenancy management processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
Hyde values strong communication and interpersonal skills. Prepare examples from your past experiences where you've successfully managed customer enquiries or resolved conflicts. Highlight your proactive mindset and how you’ve contributed to creating safe communities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to ASB or tenancy issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how Hyde supports employee wellbeing. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
