At a Glance
- Tasks: Support customers with housing queries and manage tenancy changes in a dynamic environment.
- Company: Join Hyde, a purpose-driven organisation dedicated to creating safe communities.
- Benefits: Enjoy generous holidays, career development, and a supportive workplace culture.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a real difference in people's lives while building safer, thriving communities.
- Qualifications: Confident, organised individuals with customer service experience and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
At Hyde, we’re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.
What You’ll Be Doing
- Act as the first point of contact for ASB and tenancy management queries (desirable but not essential)
- Provide clear, accurate advice and guidance to customers
- Support early intervention approaches including mediation and prevention
- Manage and update case records accurately using CRM systems
- Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
- Investigate issues such as abandonment, illegal subletting and tenancy breaches
- Carry out risk assessments and support case planning
- Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
- Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies
About You
We are looking for someone who is confident, organised and customer-focused, with experience in housing, ASB or a similar frontline service environment. Excellent investigative and case management skills, with the ability to assess risk, gather evidence, and maintain accurate records. Some knowledge of housing law, tenancy processes and safeguarding principles. Strong communication skills with the ability to manage sensitive conversations.
Why join Hyde?
At Hyde, you’ll be part of a professional, supportive and purpose-driven organisation where your work directly contributes to safer communities and better customer outcomes. We value people who take ownership, work collaboratively, and are committed to delivering high standards of service. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities.
Benefits
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision‑making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Housing Advisor in Rochester employer: THE HYDE GROUP
Hyde is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and inclusive work environment. As a Housing Advisor, you will have the opportunity to make a meaningful impact in the community, backed by excellent benefits such as a generous holiday allowance, career development support, and a commitment to diversity and inclusion. Join us in our mission to create safe, affordable homes and thriving communities, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Advisor in Rochester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hyde's website and social media. Understanding their values and mission will help you connect your experience to what they care about.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your skills in housing or customer service can shine through. We want you to feel confident when discussing your experience!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Ask about their approach to community engagement or how they support staff development.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It’s a great way to reiterate your enthusiasm for the role and remind them why you’re a perfect fit.
We think you need these skills to ace Housing Advisor in Rochester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Advisor role. Highlight your experience in housing, ASB, or similar frontline services, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since strong communication is key in this role, give examples of how you've managed sensitive conversations in the past. We want to see that you can handle tricky situations with ease!
Be Detail-Oriented:Accuracy is crucial when managing case records and compliance. Make sure your application reflects your attention to detail—double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Hyde!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Stuff
Make sure you brush up on housing law, tenancy processes, and safeguarding principles. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities.
✨Showcase Your Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you managed sensitive conversations or resolved conflicts, as this will highlight your ability to handle the challenges of a Housing Advisor.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with ASB or managing tenancy changes. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and approach to case management.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about Hyde's approach to community engagement or how they support their staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
