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- Tasks: Deliver clear service charge statements and support customers through the process.
- Company: Hyde, a leading housing provider focused on community and social impact.
- Benefits: Competitive salary, fantastic pension, flexible benefits, and volunteering days.
- Why this job: Make a real difference in people's lives while building strong customer relationships.
- Qualifications: Experience in service charge management and strong communication skills.
- Other info: Join a diverse team committed to equality and inclusion.
The predicted salary is between 28000 - 39000 £ per year.
Do you want to join Hyde as a Service Charge Officer? As a Service Charge Officer at Hyde, you’ll play a key role in delivering clear and accurate service charge statements, from estimates through to final accounts. You’ll be a trusted point of contact for customers, guiding them confidently through the service charge process and managing cases end to end. This is a great opportunity to build strong customer relationships while ensuring transparency, accuracy and a positive experience throughout the service charge cycle.
Responsibilities
- Handle service charge enquiries, providing friendly, professional, and customer-focused support.
- Manage the full case process from start to finish, including investigation, communication, and delivering clear responses.
- Prepare easy-to-understand breakdowns and summaries of service charges for customers.
- Meet with customers, residents’ associations, and other stakeholders—both virtually and in person—to explain and discuss service charges.
- Calculate and produce accurate service charge statements, including both estimates and actual charges.
- Contribute to improving service charge processes and help ensure a smooth, transparent experience for all customers.
Skills and Experience Required
- Proven experience in service charge calculations and management.
- Strong customer focus with excellent communication and investigation skills.
- Knowledge of financial analysis and reconciliation of transactional cost data.
About Hyde
Hyde is a leading housing provider dedicated to creating safe, affordable homes and vibrant communities across the country. Our vision is to build lasting communities where people can thrive, with everything we do driven by social purpose — supporting our customers, investing in neighbourhoods and making a real difference in people’s lives. Join Hyde and grow a career where your skills make a meaningful, lasting social impact.
Benefits
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
Equality, diversity and inclusion are central to who we are at Hyde. We’re committed to creating a workplace where everyone feels valued, respected and able to be their authentic selves. As a Disability Confident Employer, we welcome candidates from all backgrounds and will provide reasonable adjustments throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Service Charge Officer in London employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to service charge management. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, clarity and professionalism are key!
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've handled enquiries or resolved issues in the past. This will demonstrate your ability to manage cases effectively and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Hyde and making a difference in the community.
We think you need these skills to ace Service Charge Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Charge Officer role. Highlight your experience in service charge calculations and customer service, showing us why you're the perfect fit for Hyde.
Showcase Your Communication Skills: Since you'll be dealing with customers and stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can explain complex service charges simply.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, ensure that all your information is accurate and well-organised. This will show us that you can handle the meticulous nature of service charge management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the recruitment process.
How to prepare for a job interview at The Hyde Group
✨Know Your Numbers
As a Service Charge Officer, you'll need to demonstrate your understanding of service charge calculations. Brush up on your financial analysis skills and be ready to discuss how you would approach calculating and reconciling service charges. Bring examples from your past experience to showcase your expertise.
✨Customer-Centric Mindset
Hyde values strong customer relationships, so it's crucial to show that you can provide friendly and professional support. Prepare to share examples of how you've handled customer enquiries in the past, especially any challenging situations where you turned a negative experience into a positive one.
✨Communication is Key
You'll be meeting with customers and stakeholders, so practice explaining complex information in simple terms. Think about how you would break down service charge statements for someone unfamiliar with the process. Clear communication will be essential, so consider role-playing with a friend to refine your delivery.
✨Show Initiative for Improvement
Hyde is looking for someone who can contribute to improving service charge processes. Come prepared with ideas or suggestions based on your previous roles. This shows that you're proactive and committed to enhancing the customer experience, which aligns perfectly with Hyde's mission.
