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- Tasks: Lead customer research to gather insights and shape services at Hyde.
- Company: Hyde, a leading provider of affordable homes in the UK.
- Benefits: Great salary, pension, life assurance, flexible benefits, and volunteering days.
- Why this job: Make a real impact by understanding customer needs and improving their experiences.
- Qualifications: Experience in customer research and strong data analysis skills required.
- Other info: Join a diverse and inclusive workplace that values unique perspectives.
The predicted salary is between 24000 - 33600 £ per year.
Join Hyde as a Senior Research Executive (Customer Researcher).
As a Senior Research Executive (Customer Researcher), you will lead and manage customer research activities across Hyde, gathering and analysing insights into customer preferences, behaviours, and experiences to help shape services and support informed decision-making.
Responsibilities:
- Collect and use information from market research and day-to-day operations.
- Create surveys to gather data from customers.
- Lead projects that group and profile customers based on their behaviour and needs.
- Work with Customer Involvement colleagues to run and analyse focus groups.
- Use data and statistical methods to solve problems and support decisions.
- Work with external agencies to carry out customer research efficiently.
Skills and Experience Required:
- Experience in a customer research role.
- Research expertise, strong background in quantitative research methodologies.
- Proficiency in data analysis tools and statistical techniques.
- Ability to manage and prioritise research projects effectively.
- Excellent written and verbal communication skills.
Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
Benefits:
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.
Senior Research Executive in London employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Research Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hyde and understanding their customer research approach. Tailor your answers to show how your experience aligns with their needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Research Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Research Executive role. Highlight your experience in customer research and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer research and how you can contribute to Hyde. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Skills: Don’t forget to mention your proficiency in data analysis tools and statistical techniques. We’re keen on candidates who can demonstrate their expertise, so include specific examples of how you've used these skills in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Hyde Group
✨Know Your Research Methodologies
Brush up on your quantitative research methodologies before the interview. Be ready to discuss specific techniques you've used in past roles and how they helped shape customer insights. This will show that you’re not just familiar with the concepts but can apply them effectively.
✨Showcase Your Data Analysis Skills
Prepare examples of how you've used data analysis tools in previous projects. Whether it's creating surveys or analysing focus group results, having concrete examples will demonstrate your proficiency and problem-solving abilities, which are crucial for this role.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. You might be asked to explain complex data findings, so being able to convey your insights in an understandable way will set you apart from other candidates.
✨Emphasise Your Project Management Experience
Be prepared to discuss how you manage and prioritise multiple research projects. Share specific instances where you successfully led a project from start to finish, highlighting any challenges you faced and how you overcame them. This will showcase your organisational skills and ability to deliver results.
