At a Glance
- Tasks: Support customers with rent arrears and help them manage their finances effectively.
- Company: Hyde, a leading housing provider focused on creating safe, affordable homes.
- Benefits: Generous holiday allowance, excellent pension, and flexible working options.
- Other info: Join a diverse and inclusive workplace committed to equity and community support.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Experience in income collection or customer account management is essential.
The predicted salary is between 35100 - 36000 £ per year.
Location: London Bridge
Salary: £35,100 - £36,000
The Income Services Officer is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management.
What you’ll be doing:
- Manage rent arrears and other debts across multiple tenure types, including current and former customers.
- Take ownership of customer accounts, working proactively to prevent arrears and reduce debt.
- Deliver a high-quality, customer-focused service through phone and digital channels.
- Support customers with money management, rent prioritisation and access to welfare benefits.
- Process payments, refunds and account requests in line with policies and procedures.
- Maintain accurate income and case management records, including clear action notes.
- Work collaboratively with the wider Income team and internal colleagues to support service delivery.
- Prepare legal documentation, attend court and support eviction processes where required.
- Help customers access additional financial support, including local authority and charitable funding.
- Follow safeguarding procedures, escalating concerns and making referrals as appropriate.
About you:
- You’ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances.
- Experience in income services, rent arrears, collections or a similar customer-focused role.
- Understanding of housing income, welfare benefits and affordability assessments.
- Experience managing customer accounts and complex casework.
- Knowledge of legal processes relating to rent arrears and possession (or willingness to learn).
- Strong communication skills with the ability to handle sensitive conversations professionally.
Why join us?
We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. You’ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde’s income and services.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
- Hybrid working
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Income Services Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like THE HYDE GROUP, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like THE HYDE GROUP and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Income Services Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for THE HYDE GROUP and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at THE HYDE GROUP
✨Get to Know Public Sector Values
Before your interview with THE HYDE GROUP, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for THE HYDE GROUP.
