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- Tasks: Be the friendly voice for customers, handling inquiries with empathy and professionalism.
- Company: A leading housing provider in the UK with a supportive work culture.
- Benefits: Flexible working arrangements and opportunities for career growth.
- Why this job: Make a real difference in the community while developing your customer service skills.
- Qualifications: Proven customer service experience and strong communication skills.
- Other info: Join a dynamic team and enjoy a fulfilling career path.
The predicted salary is between 28800 - 43200 £ per year.
A leading housing provider in the United Kingdom is seeking a Customer Service Officer. This role involves being the first point of contact for customer calls, managing a high volume of inquiries with professionalism and empathy.
Successful candidates will have a proven background in customer service and strong communication skills. With a supportive work culture and opportunities for flexible working arrangements, this is a great opportunity to grow your career while making a real difference in the community.
Hybrid Customer Service Officer - Inbound Calls in London employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Officer - Inbound Calls in London
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer inquiries, try role-playing with a friend or family member. This will help you feel more confident when answering questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Hybrid Customer Service Officer - Inbound Calls in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled inquiries in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can contribute to our supportive work culture. Keep it friendly and professional.
Showcase Your Empathy: Since this role involves managing customer calls, it's crucial to demonstrate your ability to empathise with customers. Share examples of how you've resolved issues with care and understanding in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to grow your career with us!
How to prepare for a job interview at The Hyde Group
✨Know the Company Inside Out
Before your interview, take some time to research the housing provider. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to manage high volumes of calls with professionalism and empathy, as this is crucial for the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will reflect your ability to understand customer needs, which is key for a Customer Service Officer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
