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- Tasks: Support older adults in safe, well-managed living environments and promote their independence.
- Company: Hyde, a leading housing provider with a strong social purpose.
- Benefits: Generous holiday allowance, excellent pension, career development, and volunteering days.
- Other info: Join a diverse team committed to inclusion and community impact.
- Why this job: Make a meaningful difference in the lives of older adults and shape thriving communities.
- Qualifications: Compassionate attitude and strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
We are seeking a proactive and compassionate Housing Scheme Officer (Later Living) to join our Specialist Housing team, supporting older adults living within Hyde’s later living schemes. This is a rewarding role at the heart of our communities, ensuring residents live in safe, well‑managed, and supportive environments that promote independence, dignity, and wellbeing. You will be the trusted on‑site presence across our schemes, combining housing management expertise with a strong customer focus to deliver high‑quality services and positive outcomes for our customers.
What You’ll Be Doing
- Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements to ensure safe, well‑maintained environments.
- Manage lettings processes including viewings, sign‑ups, tenancy onboarding, and customer inductions, ensuring a smooth customer journey.
- Act as first point of contact for tenancy management issues, including ASB, neighbour disputes, and service enquiries, escalating where necessary.
- Build strong, trusted relationships with residents through proactive wellbeing visits, engagement, and ongoing communication.
- Coordinate communal services such as cleaning, repairs, grounds maintenance, and contractor activity, ensuring high service standards.
- Lead resident engagement, wellbeing initiatives, and community activities, promoting independence, inclusion, and digital access.
- Carry out statutory health & safety, fire safety, and compliance checks, ensuring accurate records, contractor performance, and policy adherence.
About Hyde
We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You’ll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Benefits
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Successful candidate will undergo a basic DBS check. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Housing Scheme Officer in London employer: THE HYDE GROUP
Contact Detail:
THE HYDE GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Scheme Officer in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hyde and their values. This will help you connect your experiences with what they stand for, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to housing management and customer service. Think about how your past experiences can demonstrate your skills in these areas, especially when it comes to supporting older adults.
✨Tip Number 3
Show your passion for community engagement! Be ready to share examples of how you've built relationships in previous roles. Highlight any initiatives you've led or participated in that promote wellbeing and inclusion—this is key for a Housing Scheme Officer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Scheme Officer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting older adults shine through. We want to see that you genuinely care about making a difference in their lives and creating a positive community atmosphere.
Tailor Your Experience: Make sure to highlight any relevant experience you have in housing management or working with older adults. We’re looking for specific examples that demonstrate your skills and how they align with the role of Housing Scheme Officer.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Scheme Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing lettings processes and conducting wellbeing visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
As this role involves supporting older adults, it's crucial to convey your compassionate side during the interview. Prepare examples from your past experiences where you've shown empathy and understanding, especially in challenging situations. This will highlight your suitability for creating a supportive environment for residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle tenancy management issues. Think about potential challenges you might face, like neighbour disputes or maintenance requests, and how you would approach them. Practising these scenarios can help you respond confidently.
✨Engage with Their Values
Hyde places a strong emphasis on diversity, inclusion, and community engagement. During the interview, express your alignment with these values. Share any relevant experiences that demonstrate your commitment to fostering inclusive environments and building strong relationships within communities.