At a Glance
- Tasks: Support customer complaints administration and help improve the customer experience.
- Company: Join Hyde, a leading housing provider committed to community and innovation.
- Benefits: Competitive salary, generous holiday allowance, hybrid working, and career development support.
- Other info: Inclusive workplace with a focus on diversity and personal growth.
- Why this job: Kickstart your career in customer service while making a real difference in people's lives.
- Qualifications: Interest in customer service, strong communication skills, and basic Microsoft Office knowledge.
The predicted salary is between 27013 - 33017 £ per year.
- Complaints Officer Apprentice
- London Bridge (Park Street Office)
- Customer Service Apprenticeship Level 3 – 18-19 month duration
Hyde is looking for a Complaints Officer Apprentice to join our customer-focused Complaints team.
This is a great opportunity to begin your career in customer service while gaining practical experience, professional support and a recognised Level 3 Customer Service Specialist Apprenticeship.
As a Complaints Officer Apprentice at Hyde, you will help deliver a professional and responsive complaints service.
Working alongside experienced colleagues, you will support the administration and monitoring of customer complaints, help gather information for investigations and keep customers informed about the progress of their case.
- Key Duties
- Support the administration and coordination of customer complaints, enquiries and service requests.
- Gather correspondence, case information and supporting evidence to assist with complaint investigations.
- Maintain accurate case records, monitor response timescales and help progress outstanding actions.
- Prepare draft customer correspondence and case summaries in clear, plain English.
- Work with teams across Hyde to obtain updates, identify recurring complaint themes and support improvements to the customer experience.
Why Join Hyde?
Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide.
We’re committed to building safe, sustainable communities where people can thrive.
With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
This apprenticeship offers the opportunity to develop valuable skills in customer communication, complaint handling, case administration, stakeholder engagement, record keeping and service improvement.
You will receive guidance from experienced colleagues while working towards the Level 3 Customer Service Specialist Apprenticeship.
- As a Complaints Officer Apprentice, we’re seeking someone who can bring:
- A genuine interest in customer service and achieving positive outcomes for customers.
- Clear written and verbal communication skills, with the ability to communicate professionally and sensitively.
- Good organisational skills and attention to detail.
- A positive, collaborative approach and the ability to build effective working relationships.
- Basic Microsoft Office skills, a willingness to learn new systems and a commitment to completing the apprenticeship programme.
- The Benefits of Joining Hyde
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available
- Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde.
We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves.
Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery and the way we shape our organisation.
By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
Complaints Officer Apprentice in London employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer Apprentice in London
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like The Hyde Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like The Hyde Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Complaints Officer Apprentice in London
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at The Hyde Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join The Hyde Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at The Hyde Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by The Hyde Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at The Hyde Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
