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- Tasks: Lead a team to ensure our estates are clean, safe, and well-managed.
- Company: Join Hyde, a company dedicated to creating thriving communities.
- Benefits: Enjoy a generous holiday allowance, excellent pension, and career development support.
- Other info: Be part of a diverse and inclusive workplace that values all voices.
- Why this job: Make a real impact on neighbourhood quality and customer experience every day.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 47000 - 47000 £ per year.
Rochester (Mobile in Dartford, Medway, Croydon and Bromley postcodes)
Up to £47,000
Would you like to join Hyde as a Contract Manager, making sure the services provided on our estates are delivered to a high standard? We're looking for someone organised, confident and proactive to oversee estate services across the region or estate. In this role, you'll help keep our estates clean, safe and well looked after, while making sure we get good value from our contractors. You'll also build strong working relationships with customers and contractors. Your work will have a real impact, helping to create communities that feel well cared for and enjoyable to live in.
What you'll be doing:
- Lead and support a team of supervisors, cleaners and caretakers so they can deliver a reliable, high-quality service.
- Manage estate service contracts, making sure work is carried out to the agreed standards and fixing any issues that arise.
- Keep track of contractor performance using Hyde's IT systems.
- Manage the estate services budget for your region, keeping spending under control and ensuring services are cost-effective.
- Speak with customers before service programmes start, manage consultations and deal with any complaints that are escalated.
- Produce clear reports for Resident Associations and scrutiny panels so they understand how services are performing.
- Work closely with colleagues, contractors and other partners to improve estate services.
- Ensure estates meet health, safety and regulatory requirements.
About you:
- You'll bring a strong background in contract management, people leadership and customer-focused service delivery.
- Proven experience managing contracts and monitoring supplier performance.
- Strong financial management skills, including budget allocation and cost control.
- Good knowledge of health and safety regulations relevant to estate services (Asbestos, COSHH, CDM).
- Excellent communication and stakeholder engagement skills.
- Confident using IT systems to track service delivery, monitor KPIs and manage operational data.
Why join us?
Hyde owns and manages 125,000 homes and is driven by a strong social purpose—creating safe, well-managed and thriving communities. As an Estate Services Contract Manager, you'll play a vital role in shaping the quality of our neighbourhoods and the experience of our customers. You'll join a collaborative and supportive team where your work will have a direct and meaningful impact every day.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. DBS will be required for this role.
Locations
Estate Services Contract Manager in Kent, Rochester employer: THE HYDE GROUP
Contact Detail:
THE HYDE GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Services Contract Manager in Kent, Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections in the estate services sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching Hyde and its values. Understand their approach to community building and service delivery, so you can show how your experience aligns with their mission. We want to see that passion shine through!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to contract management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the communities we serve.
We think you need these skills to ace Estate Services Contract Manager in Kent, Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Estate Services Contract Manager role. Highlight your experience in contract management and people leadership, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage contracts and improve service delivery. Use numbers or examples to illustrate your impact—this helps us see the value you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received properly and allows us to process it efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Contracts
Make sure you brush up on your contract management knowledge. Understand the key aspects of estate service contracts, including performance metrics and compliance standards. This will help you demonstrate your expertise and show that you're ready to tackle any challenges that come your way.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or resolved conflicts. Being able to articulate your leadership style will give interviewers confidence in your ability to manage supervisors, cleaners, and caretakers effectively.
✨Understand the Budget
Familiarise yourself with financial management principles, especially in relation to budget allocation and cost control. Be ready to discuss how you've managed budgets in previous roles and how you plan to keep spending under control while ensuring high-quality services.
✨Engage with Stakeholders
Think about how you would build relationships with customers and contractors. Prepare to discuss your communication strategies and how you handle consultations and complaints. Showing that you can engage effectively with various stakeholders will highlight your customer-focused approach.