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- Tasks: Provide friendly IT support and troubleshoot tech issues for users.
- Company: Hyde is a leading provider of affordable homes, focused on community impact.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Join a diverse team making a real difference in people's lives through technology.
- Qualifications: Strong customer service skills and experience with Microsoft Office and troubleshooting.
- Other info: Hyde values diversity and is committed to inclusivity in the workplace.
Hyde is looking to recruit an IT Support Technician. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures.
As an IT Support Technician at Hyde you will be working within the Technology team to assist users with a range of IT issues, ensuring efficient, friendly, and timely technical support across the business.
Responsibilities- Act as the first point of contact for walk up customers with IT-related queries, logging and resolving issues in the IT Service Management (ITSM) system.
- Troubleshoot and resolve hardware and software issues across platforms such as Microsoft Office, Windows 11, Salesforce and Business Systems.
- Manage IT set-up for new starters and handle returns from leavers.
- Support maintenance of IT equipment, including daily checks of video conference rooms.
- Co-ordinate with third-party suppliers for hardware repairs and replacements and manage the courier and postal process.
- Assist in managing access requests and maintaining the Configuration Management Database (CMDB).
- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
- Technical troubleshooting skills with experience in Microsoft Office, Windows 11, and other software and hardware related issues.
- Knowledge of IT Service Management systems and Configuration Management Databases (CMDB).
- Aware of building and fixing laptops, phones, tablets, monitors, docking stations and other peripherals.
- Aware of Active Directory, Azure AD, and Intune for user access management.
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
IT Support Technician employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and hardware mentioned in the job description, such as Microsoft Office, Windows 11, and Salesforce. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with non-technical users. Practising how to explain technical issues in simple terms can help you stand out during the interview process.
✨Tip Number 3
Research Hyde's commitment to diversity and inclusion. Be prepared to discuss how your own experiences and perspectives align with their values, as this will demonstrate your fit within their company culture.
✨Tip Number 4
Prepare examples of past troubleshooting experiences where you successfully resolved IT issues. Highlighting your problem-solving skills and ability to work under pressure will be crucial in showcasing your suitability for the IT Support Technician role.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical troubleshooting skills, customer service experience, and familiarity with IT Service Management systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of Hyde's mission. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasise your knowledge of Microsoft Office, Windows 11, and any experience with hardware repairs. Also, mention your familiarity with Active Directory and Azure AD, as these are key requirements for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT Support Technician.
How to prepare for a job interview at The Hyde Group
✨Showcase Your Customer Service Skills
As an IT Support Technician, you'll be the first point of contact for users. Make sure to highlight your excellent customer service and communication skills during the interview. Share examples of how you've effectively resolved issues for non-technical users in the past.
✨Demonstrate Technical Knowledge
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office, Windows 11, and IT Service Management systems. Be prepared to discuss your troubleshooting experience and any relevant projects you've worked on that showcase your technical skills.
✨Understand the Company’s Mission
Hyde is dedicated to community impact and inclusivity. Research their mission and values, and think about how your personal values align with theirs. During the interview, express your enthusiasm for contributing to their goal of creating sustainable neighbourhoods.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the types of IT issues you might encounter, or how they measure success in the IT department. This will also help you gauge if the company culture is a good fit for you.
