At a Glance
- Tasks: Manage rent arrears and support customers with practical advice and case management.
- Company: Hyde, a leading housing provider with a strong social purpose.
- Benefits: Generous holiday allowance, excellent pension, hybrid working, and career development support.
- Other info: Join a diverse and inclusive workplace committed to equity and community impact.
- Why this job: Make a real difference in people's lives while building your career in a supportive team.
- Qualifications: Experience in income collection or customer account management is essential.
The predicted salary is between 35100 - 36000 £ per year.
Location: London Bridge
Salary: £35,100 - £36,000
Would you like to join Hyde as an Income Services Officer? The Income Services Officer is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management.
What you’ll be doing:
- Manage rent arrears and other debts across multiple tenure types, including current and former customers.
- Take ownership of customer accounts, working proactively to prevent arrears and reduce debt.
- Deliver a high-quality, customer-focused service through phone and digital channels.
- Support customers with money management, rent prioritisation and access to welfare benefits.
- Process payments, refunds and account requests in line with policies and procedures.
- Maintain accurate income and case management records, including clear action notes.
- Work collaboratively with the wider Income team and internal colleagues to support service delivery.
- Prepare legal documentation, attend court and support eviction processes where required.
- Help customers access additional financial support, including local authority and charitable funding.
- Follow safeguarding procedures, escalating concerns and making referrals as appropriate.
About you:
- You’ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances.
- Experience in income services, rent arrears, collections or a similar customer-focused role.
- Understanding of housing income, welfare benefits and affordability assessments.
- Experience managing customer accounts and complex casework.
- Knowledge of legal processes relating to rent arrears and possession (or willingness to learn).
- Strong communication skills with the ability to handle sensitive conversations professionally.
Why join us?
We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. You’ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde’s income and services.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
- Hybrid working
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Income Services Officer employer: THE HYDE GROUP
The Hyde Group is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to diversity, equity, and inclusion, employees are encouraged to grow and develop their skills while contributing to meaningful projects that enhance community services. The company fosters a culture of continuous improvement and provides ample opportunities for professional advancement, making it an ideal place for those looking to make a significant impact in the data engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Income Services Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at THE HYDE GROUP.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from THE HYDE GROUP!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like THE HYDE GROUP, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at THE HYDE GROUP or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Income Services Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to THE HYDE GROUP:Before hitting send, make sure to tailor your application specifically to THE HYDE GROUP! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at THE HYDE GROUP
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
