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- Tasks: Handle customer queries and ensure satisfaction in a busy call centre environment.
- Company: Leading housing provider focused on community growth and wellbeing.
- Benefits: Life assurance, career development support, and hybrid working options.
- Why this job: Join a team dedicated to building safe and sustainable communities.
- Qualifications: Proven customer service experience and strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing provider in Greater London is seeking a Customer Services Officer to join their team. This role involves handling a high volume of demanding calls in a busy inbound call center, focusing on customer satisfaction and efficient query resolution.
Candidates should have proven customer service experience and strong communication skills.
Benefits include life assurance and career development support, with options for hybrid working. Join a team dedicated to building safe and sustainable communities.
Hybrid Customer Services Officer | Growth & Wellbeing employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Services Officer | Growth & Wellbeing
✨Tip Number 1
Get to know the company! Research their values and mission, especially around building safe and sustainable communities. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling demanding calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows us you're serious about joining our team and ready to contribute to our mission.
We think you need these skills to ace Hybrid Customer Services Officer | Growth & Wellbeing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled demanding situations in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our mission of building safe and sustainable communities. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved customer queries efficiently. We love candidates who can think on their feet and provide solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Hyde Group
✨Know the Company Inside Out
Before your interview, take some time to research the housing provider. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team dedicated to building safe and sustainable communities.
✨Prepare for Common Customer Service Scenarios
Since this role involves handling demanding calls, think about common customer service scenarios you might face. Prepare examples from your past experience where you successfully resolved issues or turned a negative situation into a positive one. This will demonstrate your problem-solving skills and ability to maintain customer satisfaction.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member, focusing on how you convey information and handle questions. This will help you feel more confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, career development opportunities, or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
