The Hyde Group is seeking a Customer Services Officer at our London Bridge contact centre. You will be the first point of contact, handling high volumes of inbound calls and delivering a positive customer experience.
You will aim for quick resolutions, build rapport, and uphold service standards across channels. The role emphasizes empathy, professional communication, and the ability to manage demanding enquiries while meeting KPIs.
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Hybrid Customer Care Specialist – Growth & Impact employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
