Hyde Group is seeking a Complaints Quality and Improvement Officer in London Bridge. The role blends office presence (2 days) with remote work (3 days) to strengthen complaint handling and service levels.
You will review cases, analyse feedback and performance data, and drive improvements across the organisation. The role focuses on improving processes, delivering training, and producing dashboards and reports for senior leaders.
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Hybrid Complaints Quality & Improvement Specialist employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
