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- Tasks: Manage properties and provide housing services to tenants in Islington.
- Company: Hyde is a leading UK Housing Association focused on customer-driven, inclusive, and innovative services.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Join a diverse team making a real impact in the community with excellent career development opportunities.
- Qualifications: Experience in customer-focused roles and strong knowledge of social housing required.
- Other info: Psychometric assessment needed for interview progression; we support inclusivity and reasonable adjustments.
Hyde is looking to recruit a Housing Officer to work on its PFI contract in Islington. Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.
As a Housing Officer you will be responsible for providing an effective housing service to the tenants and leaseholders of the properties on the Islington PFI contract.
Key Responsibilities of a Housing Officer- Manage properties as part of specialist team, managing a PFI contract with Islington council
- Ensure that all contractual Key Performance Indicators are met.
- Act as an advocate for customers on housing management issues and liaise with relevant departments to explore appropriate resolutions
- Ensure the prompt inspection, viewing and sign up of all void properties
- Undertake tenancy visits and inspections to properties
- Facilitate access to properties for the heating and repairs teams to ensure they can carry out all repairs and gas safety inspections
- Attend forced entries
- Deal sensitively with vulnerable residents and refer cases to appropriate support providers
- Present cases for court action and represent at court, liaising with solicitors where appropriate
- Experience of working in a similar customer focused role
- Strong knowledge of social housing
- Proficient IT Skills
- Please note that you will be required to pass a Psychometric assessment in order to progress to interview stage.
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.
Housing Officer employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in Islington. Understanding local issues and how they affect tenants will show your commitment and knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked with PFI contracts. They can provide valuable insights into the role and may even refer you internally.
✨Tip Number 3
Prepare for the psychometric assessment by practising similar tests online. This will help you feel more confident and perform better when it comes time for the actual assessment.
✨Tip Number 4
Demonstrate your customer service skills through examples from previous roles. Highlight situations where you successfully resolved issues or advocated for clients, as this aligns with the responsibilities of a Housing Officer.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housing Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-focused roles or social housing. Use specific examples to demonstrate how your background aligns with the responsibilities of the Housing Officer.
Showcase Your Skills: Make sure to highlight your IT skills and any relevant qualifications. If you have experience dealing with vulnerable residents or managing properties, be sure to mention these as they are crucial for this role.
Prepare for the Psychometric Assessment: Since passing a psychometric assessment is required to progress to the interview stage, consider researching common types of assessments and practice accordingly. This preparation can give you an edge in the selection process.
How to prepare for a job interview at The Hyde Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing properties and liaising with tenants. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since the role is customer-focused, be prepared to discuss your previous experience in similar roles. Highlight specific examples where you've successfully resolved issues for customers or improved their experience, as this aligns with the values of the company.
✨Prepare for Psychometric Assessment
As passing a psychometric assessment is a requirement, take some time to practice similar assessments online. This will help you feel more confident and prepared, allowing you to focus on showcasing your skills during the interview.
✨Emphasise Inclusivity and Diversity
Hyde values inclusivity and diversity, so be ready to discuss how you can contribute to a positive workplace culture. Share any experiences you have that demonstrate your commitment to these values, as it will resonate well with the interviewers.
