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- Tasks: Support the Home Ownership Team with correspondence, records, and customer experience.
- Company: Hyde is a leading UK housing provider focused on building sustainable communities.
- Benefits: Enjoy a great pension scheme, generous holidays, life assurance, and hybrid working options.
- Other info: Hyde champions diversity and inclusion, ensuring everyone feels valued and respected.
- Why this job: Join a values-driven team where you can grow your career and make a real impact.
- Qualifications: Experience in customer support or housing management, strong attention to detail, and proactive mindset required.
The predicted salary is between 22000 - 33000 £ per year.
Homeowners Property Administrator London Bridge £27,500 Hyde is looking for a Homeowners Property Administrator to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Homeowners Property Administrator at Hyde, you will play a vital role in supporting the Home Ownership Team by managing incoming correspondence, ensuring accurate records, coordinating financial and compliance tasks, and enhancing the customer experience for Hyde’s homeowners. Key Duties * Manage and monitor all incoming correspondence to the Home Ownership Team, ensuring accurate record-keeping and task allocation. * Provide specialised operational and compliance support, including Section 20 consultations and income reconciliation. * Oversee the income collection process, working closely with the Finance department to ensure correct allocations and resolve any issues. * Act as a key contributor to homeowner management policy, procedures, and training across the business. * Support customer engagement and cross-team collaboration to continuously improve the homeowner service experience. Why Join Hyde? Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Homeowners Property Administrator we’re seeking someone who can bring: * Proven experience in customer support, operations, or housing management * Strong attention to detail and collaborative communication skills * A proactive mindset and passion for delivering high-quality service to homeowners * The ability to manage and interpret data, coordinate multiple tasks, and support team performance The Benefits of Joining Hyde * Excellent pension scheme * Generous holiday allowance * Life assurance * Award-winning flexible benefits platform * Support for learning and career development * Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified
Homeowners Property Administrator employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowners Property Administrator
✨Tip Number 1
Familiarise yourself with Hyde's values and mission. Understanding their commitment to community and employee wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your attention to detail and customer support skills. Being able to articulate these experiences will show your capability in managing correspondence and enhancing the homeowner experience.
✨Tip Number 3
Research common challenges faced in property administration and think about how you would address them. This proactive mindset will impress interviewers and highlight your problem-solving abilities, which are crucial for the role.
✨Tip Number 4
Network with current or former employees of Hyde on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to discuss during your interview, making you a more informed and appealing candidate.
We think you need these skills to ace Homeowners Property Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, operations, or housing management. Use specific examples that demonstrate your attention to detail and collaborative communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality service to homeowners. Mention how your proactive mindset aligns with Hyde's values and their commitment to employee wellbeing and continuous learning.
Highlight Relevant Skills: In your application, emphasise your ability to manage and interpret data, coordinate multiple tasks, and support team performance. These skills are crucial for the Homeowners Property Administrator role.
Showcase Your Understanding of Diversity and Inclusion: Since Hyde values diversity and inclusion, mention any experiences or perspectives you have that align with these principles. This will demonstrate your fit within their culture and commitment to creating an inclusive workplace.
How to prepare for a job interview at The Hyde Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key duties of a Homeowners Property Administrator. Be prepared to discuss how your previous experience aligns with managing correspondence, financial tasks, and enhancing customer experiences.
✨Showcase Your Attention to Detail
Since the role requires strong attention to detail, prepare examples from your past work where your meticulousness made a difference. Highlight any experience you have with record-keeping or compliance support.
✨Demonstrate Your Customer Service Skills
Hyde values high-quality service to homeowners. Be ready to share specific instances where you went above and beyond for customers, and how you handled challenging situations to improve their experience.
✨Emphasise Collaboration
The role involves cross-team collaboration, so be prepared to discuss how you’ve worked effectively with others in the past. Share examples that illustrate your communication skills and ability to work as part of a team.