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- Tasks: Lead and resolve tenancy issues while supporting vulnerable cases.
- Company: Join Hyde, a leader in social housing with a community focus.
- Benefits: Up to £35,000 salary, generous holiday, and career development opportunities.
- Other info: Dynamic role with a commitment to fair and legally sound outcomes.
- Why this job: Make a real difference in people's lives through effective tenancy management.
- Qualifications: Experience in ASB and tenancy management with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Hampshire - Covering Portsmouth, Whiteley, Emsworth, Sholing, Fareham and Bishop's Waltham
Up to £35,000
Would you like to join Hyde as a Tenancy Management Officer?
What You’ll Be Doing
- Leading and resolving ASB and tenancy enforcement cases from start to finish
- Conducting investigations, risk assessments and developing clear case plans
- Managing breaches including illegal occupation, abandonment and subletting
- Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
- Preparing high-quality legal documentation and attending court where necessary
- Working closely with police, local authorities, safeguarding teams and community partners
- Maintaining accurate records and ensuring compliance with legislation and policy
- Identifying trends and contributing to service improvement and prevention strategies
What We’re Looking For
We are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment. You will also bring:
- Strong investigative and case management skills
- Confidence handling complex, sensitive and sometimes confrontational situations
- Excellent communication skills with the ability to build trust and de-escalate issues
- Experience working collaboratively across agencies and internal teams
- A methodical and evidence-led approach to decision making
- A commitment to delivering fair, proportionate and legally sound outcomes
Benefits
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development
Tenancy Management Officer in Hampshire employer: THE HYDE GROUP
Contact Detail:
THE HYDE GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in tenancy management. Attend local events or join online forums to connect with others and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ASB and tenancy enforcement. Think of real-life examples from your experience that showcase your skills in handling sensitive situations and working collaboratively with agencies.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It shows you’re keen and professional.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show you’re genuinely interested in joining our team at Hyde.
We think you need these skills to ace Tenancy Management Officer in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Officer role. Highlight your experience in ASB and tenancy management, and don’t forget to mention any relevant skills that match what we’re looking for!
Showcase Your Skills: When writing your application, focus on your strong investigative and case management skills. Give examples of how you've handled complex situations and built trust with others – this will really help us see your potential!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We want to understand your experience and skills without having to sift through unnecessary details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Stuff
Make sure you brush up on your knowledge of ASB and tenancy management. Familiarise yourself with relevant legislation and policies, as well as the specific challenges faced in social housing. This will show that you're not just interested in the role but also understand the complexities involved.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed tenancy issues or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your investigative skills and ability to handle sensitive cases effectively.
✨Show Your Communication Skills
Since this role involves working closely with various agencies and vulnerable individuals, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built trust and de-escalated tense situations in the past. Good communication can make all the difference!
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of cases you might handle, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.