At a Glance
- Tasks: Support customers and tackle anti-social behaviour to create safe communities.
- Company: Hyde, a leading housing organisation committed to social purpose.
- Benefits: Generous holiday allowance, excellent pension, and career development opportunities.
- Other info: Join a diverse team dedicated to inclusivity and community impact.
- Why this job: Make a real difference in people's lives and help build thriving neighbourhoods.
- Qualifications: Experience in ASB and tenancy management with strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
Hampshire - Covering Portsmouth, Whiteley, Emsworth, Sholing, Fareham and Bishop's Waltham
Up to £35,000
Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen—supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities.
What you'll be doing:
- Leading and resolving ASB and tenancy enforcement cases from start to finish
- Conducting investigations, risk assessments and developing clear case plans
- Managing breaches including illegal occupation, abandonment and subletting
- Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
- Preparing high-quality legal documentation and attending court where necessary
- Working closely with police, local authorities, safeguarding teams and community partners
- Maintaining accurate records and ensuring compliance with legislation and policy
- Identifying trends and contributing to service improvement and prevention strategies
What we're looking for:
- We are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment.
- You will also bring:
- Strong investigative and case management skills
- Confidence handling complex, sensitive and sometimes confrontational situations
- Excellent communication skills with the ability to build trust and de-escalate issues
- Experience working collaboratively across agencies and internal teams
- A methodical and evidence-led approach to decision making
- A commitment to delivering fair, proportionate and legally sound outcomes
- Full Valid UK Driving License
Why join Hyde?
At Hyde, you’ll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You’ll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Locations
Tenancy Housing Officer in Hampshire, Havant employer: THE HYDE GROUP
Hyde is an exceptional employer dedicated to creating safe and thriving communities across Hampshire. With a strong commitment to employee development, we offer generous benefits including a robust pension scheme, flexible working options, and opportunities for career advancement. Our inclusive work culture values diversity and ensures that every team member feels respected and empowered to make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Housing Officer in Hampshire, Havant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your ASB and tenancy management knowledge. Be ready to share real-life examples of how you've tackled complex situations. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, focus on how you build trust and de-escalate issues. Use clear, concise language and be sure to listen actively—this will demonstrate your ability to connect with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Hyde and making a difference in the community.
We think you need these skills to ace Tenancy Housing Officer in Hampshire, Havant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Housing Officer role. Highlight your experience in ASB and tenancy management, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since excellent communication is key in this role, give examples of how you've successfully built trust and de-escalated issues in the past. We want to see your ability to handle sensitive situations!
Be Methodical and Evidence-Led:When discussing your case management experience, emphasise your methodical approach and how you use evidence to make decisions. This will resonate well with our commitment to fair and legally sound outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Hyde!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Housing Officer. Brush up on your knowledge of anti-social behaviour (ASB) management and tenancy enforcement. Familiarise yourself with relevant legislation and policies to show that you're well-prepared and serious about the role.
✨Showcase Your Skills
Be ready to discuss your experience in handling complex and sensitive situations. Prepare examples that highlight your investigative skills and your ability to manage cases effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your excellent communication skills to engage them and show that you can build trust with customers and colleagues alike. Remember, they’re looking for someone who can de-escalate issues and work collaboratively across agencies.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might want to ask about their approach to community engagement or how they measure success in tenancy management. It’s a great way to demonstrate your commitment to making a difference.
