At a Glance
- Tasks: Support customers and tackle anti-social behaviour to create safe communities.
- Company: Hyde, a leading housing organisation committed to social purpose.
- Benefits: Generous holiday allowance, excellent pension, and career development support.
- Other info: Inclusive workplace with a commitment to diversity and accessibility.
- Why this job: Make a real difference in people's lives and help shape thriving neighbourhoods.
- Qualifications: Experience in ASB and tenancy management with strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
Tenancy Housing Officer Hampshire - Covering Portsmouth, Whiteley, Emsworth, Sholing, Fareham and Bishop's Waltham Up to £35,000
Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen—supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities.
What you'll be doing
- Leading and resolving ASB and tenancy enforcement cases from start to finish
- Conducting investigations, risk assessments and developing clear case plans
- Managing breaches including illegal occupation, abandonment and subletting
- Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
- Preparing high-quality legal documentation and attending court where necessary
- Working closely with police, local authorities, safeguarding teams and community partners
- Maintaining accurate records and ensuring compliance with legislation and policy
- Identifying trends and contributing to service improvement and prevention strategies
What we're looking for
- Strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment
- Strong investigative and case management skills
- Confidence handling complex, sensitive and sometimes confrontational situations
- Excellent communication skills with the ability to build trust and de-escalate issues
- Experience working collaboratively across agencies and internal teams
- A methodical and evidence-led approach to decision making
- A commitment to delivering fair, proportionate and legally sound outcomes
- Full Valid UK Driving License
Why join Hyde?
At Hyde, you'll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Benefits
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility
Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Locations
Housing Officer (Full Time) (Temporary) in Hampshire, Havant employer: THE HYDE GROUP
Hyde is an exceptional employer dedicated to creating safe and thriving communities through its commitment to high-quality housing services. With a strong focus on employee development, diversity, and inclusion, Hyde offers generous benefits including an excellent pension, flexible working options, and opportunities for career growth. Join us in making a meaningful impact in the lives of our customers while enjoying a supportive and professional work environment across beautiful locations in Hampshire.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Full Time) (Temporary) in Hampshire, Havant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your ASB and tenancy management knowledge. Think of real-life examples where you've tackled tough situations—this will show you're ready to handle the challenges of the role.
✨Tip Number 3
Show off your communication skills! During interviews, practice active listening and respond thoughtfully. This will demonstrate your ability to build trust and de-escalate issues, which is key for a Tenancy Management Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Hyde and making a difference in the community.
We think you need these skills to ace Housing Officer (Full Time) (Temporary) in Hampshire, Havant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Housing Officer role. Highlight your experience in ASB and tenancy management, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since excellent communication is key in this role, give examples of how you've built trust and de-escalated issues in the past. We want to see that you can handle sensitive situations with confidence.
Be Methodical and Evidence-Led:When discussing your case management experience, emphasise your methodical approach and how you use evidence to make decisions. This will resonate well with our commitment to fair and legally sound outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Hyde!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Management Officer. Brush up on your knowledge of anti-social behaviour (ASB) and tenancy enforcement cases, as well as relevant legislation. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your investigative and case management skills. Think of specific situations where you successfully handled complex or sensitive issues, especially those involving safeguarding or collaboration with other agencies. This will demonstrate your ability to manage the challenges of the role.
✨Practice Communication
Since excellent communication is crucial for this position, practice how you would explain your approach to building trust and de-escalating confrontational situations. You might even want to role-play with a friend to get comfortable discussing these scenarios in a clear and concise manner.
✨Understand Their Values
Familiarise yourself with Hyde's commitment to diversity, inclusion, and community service. Be ready to discuss how your values align with theirs and how you can contribute to creating safe, inclusive neighbourhoods. Showing that you resonate with their mission can set you apart from other candidates.
