At a Glance
- Tasks: Support customers and tackle anti-social behaviour to create safe communities.
- Company: Hyde, a leading housing organisation committed to social purpose.
- Benefits: Generous holiday allowance, excellent pension, and career development support.
- Other info: Inclusive workplace with a commitment to diversity and accessibility.
- Why this job: Make a real difference in people's lives and help shape thriving neighbourhoods.
- Qualifications: Experience in ASB and tenancy management with strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
Hampshire - Covering Portsmouth, Whiteley, Emsworth, Sholing, Fareham and Bishop's Waltham
Up to £35,000
Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen—supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities.
What you'll be doing:
- Leading and resolving ASB and tenancy enforcement cases from start to finish
- Conducting investigations, risk assessments and developing clear case plans
- Managing breaches including illegal occupation, abandonment and subletting
- Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
- Preparing high-quality legal documentation and attending court where necessary
- Working closely with police, local authorities, safeguarding teams and community partners
- Maintaining accurate records and ensuring compliance with legislation and policy
- Identifying trends and contributing to service improvement and prevention strategies
What we're looking for:
We are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment. You will also bring:
- Strong investigative and case management skills
- Confidence handling complex, sensitive and sometimes confrontational situations
- Excellent communication skills with the ability to build trust and de-escalate issues
- Experience working collaboratively across agencies and internal teams
- A methodical and evidence-led approach to decision making
- A commitment to delivering fair, proportionate and legally sound outcomes
- Full Valid UK Driving License
Why join Hyde?
At Hyde, you'll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Locations
Housing Needs Officer Full Time Temporary in Hampshire, Havant employer: THE HYDE GROUP
Hyde is an exceptional employer dedicated to creating safe and thriving communities through its commitment to high-quality housing services. With a strong focus on employee development, diversity, and inclusion, Hyde offers generous benefits including a robust pension scheme, flexible working options, and opportunities for career advancement. Joining Hyde means being part of a professional team that values your contributions and empowers you to make a meaningful impact in the lives of residents across Hampshire.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Needs Officer Full Time Temporary in Hampshire, Havant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your ASB and tenancy management knowledge. Be ready to share real-life examples of how you've tackled complex situations—this will show you're the right fit for the role.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, demonstrate how you build trust and de-escalate issues. This is key in a role that involves sensitive cases and community engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Hyde and making a difference in the community.
We think you need these skills to ace Housing Needs Officer Full Time Temporary in Hampshire, Havant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in ASB and tenancy management. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate how you've effectively built trust and de-escalated issues in the past. We love seeing real-life examples that reflect your ability to handle sensitive situations.
Be Methodical and Evidence-Led:When discussing your case management skills, be sure to mention your methodical approach and how you use evidence to make decisions. This will show us that you’re not just about gut feelings but are committed to fair and legally sound outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Management Officer. Brush up on your knowledge of anti-social behaviour (ASB) and tenancy enforcement, as well as relevant legislation. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your investigative and case management skills. Think about situations where you've successfully handled sensitive or confrontational issues, and be ready to discuss how you built trust and de-escalated conflicts.
✨Collaborate Like a Pro
Since this role involves working closely with various agencies, be prepared to talk about your experience in collaborative environments. Share specific instances where you’ve worked with police, local authorities, or safeguarding teams to achieve positive outcomes.
✨Stay Methodical
Demonstrate your methodical and evidence-led approach to decision-making during the interview. You might want to prepare a case study or two that illustrates how you assess risks and develop clear case plans, showing that you can think critically and act fairly.
