Graduate Housing Officer

Every day is different, and every interaction has impact.\\n\\nYou’ll be a visible and trusted presence within our schemes, supporting customer wellbeing, maintaining safe homes and contributing to strong, connected communities.\\n\\nWhat you’ll be doing\\n\\n * Carrying out monthly property and scheme inspections, identifying repairs, risks and issues, and recording findings clearly with notes and photographs\\n\\n * Completing health, safety and fire compliance checks and following up required actions\\n\\n * Supporting customer wellbeing through regular calls and visits, making referrals to specialist services where needed\\n\\n * Acting as a key point of contact for customers on tenancy matters and communal services\\n\\n * Managing tenancy issues, anti-social behaviour and neighbour disputes, escalating to specialist teams when appropriate\\n\\n * Supporting the financial management of schemes, including reviewing service charge estimates and ensuring value for money\\n\\nAbout you\\n\\nWe’re looking for someone who is motivated, organised and genuinely passionate about supporting people. You don’t need previous housing experience — we’ll provide full training — but you will bring:\\n\\n * Experience in a customer-focused role (for example housing, property, retail, hospitality or care)\\n\\n * Strong communication skills, with the ability to build trust and handle sensitive situations\\n\\n * Good organisation and time-management skills, with the ability to juggle priorities\\n\\n * Empathy, resilience and a real interest in housing, community support or social impact\\n\\nWhy join Hyde?\\n\\nHyde owns and manages 40,000 homes and supports over 100,000 customers across London, the South East and surrounding areas. Our purpose is simple: by providing safe, decent homes, we help people build better lives and stronger communities.\\n\\nWe’re an organisation with a strong social purpose, long-term investment plans and a growing focus on innovation — making Hyde a place where you can develop, progress and make a meaningful difference.\\n\\nOur benefits\\n\\n * Excellent pension scheme\\n\\n * Generous annual leave\\n\\n * Life assurance\\n\\n * Award-winning flexible benefits platform\\n\\n * Ongoing learning and career development support\\n\\n * Hybrid working options\\n\\nDiversity, inclusion and accessibility\\n\\nEquity, diversity and inclusion are central to life at Hyde.

We’re committed to creating a workplace where everyone feels respected, valued and able to be themselves. Our diverse perspectives help us better serve the communities we support.\\n\\nAs a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.\\n\\nPlease note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified