At a Glance
- Tasks: Be the friendly voice for customers, handling calls and resolving queries with empathy.
- Company: Join Hyde, a leading housing provider dedicated to community and employee wellbeing.
- Benefits: Enjoy a competitive salary, generous holiday, and support for your career growth.
- Other info: Embrace diversity and inclusivity in a dynamic workplace.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Hyde is looking for a Customer Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Customer Service Officer at Hyde, you will be the first point of contact for our customers within a busy inbound call centre. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service.
Key Duties
- Working in our call centre as the first point of contact for customers via inbound calls.
- Manage 35–45 demanding calls daily with professionalism and empathy.
- Refer specialist and complex enquiries to the appropriate teams.
- Provide excellent service across all communication channels.
- Consistently meet or exceed KPIs and service targets.
Why Join Hyde?
Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Customer Services Officer we’re seeking someone who can bring:
- Proven experience in customer service.
- Strong communication and rapport‑building skills.
- A proactive mindset and passion for delivering excellent customer care.
- The ability to handle difficult calls with resilience and empathy.
The Benefits Of Joining Hyde
- Excellent pension scheme.
- Generous holiday allowance.
- Life assurance.
- Award‑winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion & Accessibility
Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one‑off initiative — it’s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Customer Services Officer - Part Time employer: THE HYDE GROUP
Hyde is an exceptional employer that prioritises employee wellbeing and career development, making it an ideal place for those seeking meaningful work in customer service. With a strong commitment to diversity and inclusion, as well as a supportive work culture, employees can thrive while contributing to the community-focused mission of one of the UK's leading housing providers. The part-time role offers flexibility, generous benefits, and opportunities for continuous learning, ensuring a rewarding experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer - Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like THE HYDE GROUP and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at THE HYDE GROUP and let us see your personality shine through!
We think you need these skills to ace Customer Services Officer - Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and THE HYDE GROUP.
Get Familiar with Our Brand:Before applying, take some time to learn about THE HYDE GROUP and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at THE HYDE GROUP
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress THE HYDE GROUP.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which THE HYDE GROUP will surely appreciate.
