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- Tasks: Be the first point of contact for customers, handling 50-60 calls daily.
- Company: Join Hyde, a leading provider of affordable homes in London and the South-East.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Make a real impact by helping customers while working in a diverse and inclusive environment.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: Hyde is committed to inclusivity and supports reasonable adjustments during recruitment.
The predicted salary is between 20000 - 26000 £ per year.
Join to apply for the Customer Service Officer role at The Hyde Group
Join to apply for the Customer Service Officer role at The Hyde Group
This range is provided by The Hyde Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from The Hyde Group
Talent Acquisition Manager at The Hyde Group
Customer Service Officer
London Bridge
35 hours per week, Monday to Friday between 8:00 am – 5:00 pm
Hyde is looking for a Customer Service Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
You will receive a comprehensive 6–8 week induction period with full training before you begin speaking to customers on the phone. After that, you will have the flexibility to work two days per week in the office and three days from home, with the option to work in the office more often if preferred.
As a Customer Service Officer at Hyde, you will be the first point of contact for our customers within a busy inbound call centre. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service.
Key Duties
- Act as the first point of contact for customers via inbound calls.
- Manage 50–60 demanding calls daily with professionalism and empathy.
- Refer specialist and complex enquiries to the appropriate teams.
- Provide excellent service across all communication channels.
- Consistently meet or exceed KPIs and service targets.
Why Join Hyde?
Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Customer Service Officer we’re seeking someone who can bring:
- Proven experience in customer service.
- Strong communication and rapport-building skills.
- A proactive mindset and passion for delivering excellent customer care.
- The ability to handle difficult calls with resilience and empathy.
The Benefits of Joining Hyde
- Life assurance.
- Award-winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion & Accessibility
Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Real Estate, Non-profit Organizations, and Housing and Community Development
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Customer Service Officer employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with The Hyde Group's mission and values. Understanding their commitment to providing affordable homes and excellent customer service will help you align your responses during the interview, showcasing your enthusiasm for their ethos.
✨Tip Number 2
Practice handling difficult customer scenarios. Since the role involves managing demanding calls, role-playing with a friend or family member can help you develop your empathy and resilience, which are key traits for this position.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word. Being proficient in these tools can demonstrate your ability to manage data and documentation effectively, which is crucial in a customer service environment.
✨Tip Number 4
Network with current or former employees of The Hyde Group. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like empathy, resilience, and proficiency in Microsoft Office, as these are key for the Customer Service Officer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled challenging situations and resolved customer issues effectively.
Highlight Relevant Skills: In your application, clearly outline your ability to manage high call volumes and meet KPIs. Use bullet points to make these skills stand out, as they are crucial for the role at The Hyde Group.
Showcase Your Understanding of Diversity: Since The Hyde Group values diversity and inclusion, mention any experiences or perspectives you have that align with this ethos. This will demonstrate your fit within their culture.
How to prepare for a job interview at The Hyde Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to discuss specific situations where you successfully resolved customer issues, as this will demonstrate your ability to handle the demanding calls expected in this role.
✨Demonstrate Empathy and Resilience
Since the role involves dealing with challenging calls, it's crucial to convey your empathetic nature. Share examples of how you've put yourself in a customer's shoes and managed difficult conversations, showcasing your resilience and problem-solving skills.
✨Familiarise Yourself with Microsoft Office
As the job requires proficiency in Microsoft Office, brush up on your skills before the interview. You might be asked about your experience with these tools, so being able to discuss how you've used them in past roles can give you an edge.
✨Prepare Questions About the Company Culture
The Hyde Group values diversity and inclusion, so prepare thoughtful questions about their workplace culture. This shows your interest in their ethos and helps you assess if it aligns with your values, making for a more engaging conversation.
