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- Tasks: Be the friendly voice for customers, handling 50-60 calls daily.
- Company: Join Hyde, a top provider of affordable homes in the UK.
- Benefits: Enjoy great holidays, a fantastic pension, and flexible perks.
- Why this job: Make a real impact by helping customers find solutions and feel valued.
- Qualifications: Customer service experience and empathy are key; resilience is a must.
- Other info: Hyde values diversity and is committed to an inclusive workplace.
The predicted salary is between 20000 - 30000 £ per year.
35 hours per week, with 7-hour shifts Monday to Friday between 8:00 am and 5:00 pm
Hyde is looking for a Customer Services Officer to join our collaborative and values-driven team.
This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Customer Service Officer at Hyde, you will be the first point of contact for our customers within a busy inbound call centre. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service.
Key Duties
- Working in our call centre as the first point of contact for customers via inbound calls.
- Manage 35–45 demanding calls daily with professionalism and empathy.
- Refer specialist and complex enquiries to the appropriate teams.
- Provide excellent service across all communication channels.
- Consistently meet or exceed KPIs and service targets.
Why Join Hyde?
Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Customer Services Officer we’re seeking someone who can bring:
- Proven experience in customer service.
- Strong communication and rapport-building skills.
- A proactive mindset and passion for delivering excellent customer care.
- The ability to handle difficult calls with resilience and empathy.
The Benefits of Joining Hyde
- Life assurance.
- Award‑winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion & Accessibility
Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves.
By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
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Customer Service Officer employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with Hyde's mission and values. Understanding their commitment to providing affordable homes and supporting communities will help you align your responses during the interview, showcasing your passion for customer service.
✨Tip Number 2
Practice handling difficult customer scenarios. Since you'll be managing a high volume of challenging calls, role-playing these situations with a friend can help you develop your empathy and resilience, which are key traits for this role.
✨Tip Number 3
Brush up on your Microsoft Office skills. Being proficient in these tools will not only help you in your day-to-day tasks but also demonstrate your readiness to adapt to the technology used in the role.
✨Tip Number 4
Prepare questions about the company culture and diversity initiatives. Showing genuine interest in Hyde's inclusive environment will reflect positively on you and highlight your alignment with their values.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Officer position. Tailor your application to highlight relevant experience and how you can meet their expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in a call centre environment. Mention specific examples of how you've handled challenging situations or exceeded targets.
Showcase Your Skills: Make sure to demonstrate your proficiency in Microsoft Office and your ability to empathise with customers. Include examples that showcase your resilience and typing skills while on calls, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and aligns with Hyde's ethos. Mention your commitment to diversity and inclusion, as well as your understanding of the importance of providing a safe and decent home for customers.
How to prepare for a job interview at The Hyde Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled challenging situations and resolved customer issues effectively.
✨Demonstrate Empathy
Since the role requires putting yourself in the customers' shoes, practice expressing empathy in your responses. Use phrases that show you understand their feelings and concerns, which will resonate well with the interviewers.
✨Prepare for High-Volume Call Scenarios
Given the expectation to handle 50-60 calls daily, think about how you would manage a busy call environment. Discuss strategies you’ve used in the past to stay organised and maintain quality service under pressure.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is required, brush up on your skills before the interview. Be ready to discuss how you’ve used these tools in previous roles to enhance your efficiency and communication.
