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- Tasks: Help residents with complaints and repair queries, ensuring top-notch service.
- Company: Join Hyde, a leading provider of affordable homes in the UK, supporting over 100,000 customers.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Make a real impact in your community while working in a diverse and inclusive environment.
- Qualifications: Customer service experience is key; strong communication and organisational skills are a must.
- Other info: Hyde is a disability-confident employer, committed to inclusivity and support throughout recruitment.
The predicted salary is between 20800 - 31200 £ per year.
Hyde is looking to recruit a Customer Liaison Officer. Hyde is one of the UKs leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realize their potential, enjoy their environment, and contribute to their community.
As a Customer Liaison Officer at Hyde, you will be working within the customer support team to deliver excellent front-line service to our residents by resolving complaints and repair-related queries efficiently and professionally.
Responsibilities:- Receive, manage and resolve customer complaints across multiple channels, including phone, email, and social media.
- Support residents in identifying and diagnosing repair issues, ensuring prompt booking and resolution.
- Liaise with internal and external stakeholders to provide accurate updates and ensure a coordinated service delivery.
- Maintain and update case information in Hydes systems, ensuring data integrity and compliance with service standards.
- Build and maintain effective relationships with customers, contractors, and colleagues to continuously improve customer satisfaction.
- Experience in a customer service or complaints resolution role, ideally within a housing or repairs environment.
- Strong verbal and written communication skills with the ability to empathise and de-escalate challenging situations.
- Proficient in using Microsoft Office applications (Excel, Word, PowerPoint) and CRM systems.
- Excellent organisational skills and the ability to manage multiple cases within tight deadlines.
- Understanding of housing repairs processes and experience booking appointments is desirable.
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile, where everyone is proud to be unique.
Hyde is a disability-confident employer, and we are here to support you with any reasonable adjustments you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Customer Liaison Officer in Havant employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Havant
✨Tip Number 1
Familiarise yourself with Hyde's ethos and values. Understanding their commitment to providing safe and decent homes will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints. Be prepared to share specific examples from your past experiences where you've successfully resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Research common housing repair processes and terminology. This knowledge will not only help you understand the role better but also allow you to engage more effectively with both customers and contractors during the interview.
✨Tip Number 4
Network with current or former employees of Hyde if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Customer Liaison Officer in Havant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Liaison Officer position. Tailor your application to highlight relevant experience in customer service and complaints resolution.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service roles, particularly any work related to housing or repairs. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to resolve complaints effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your communication skills and ability to manage multiple cases. Mention your understanding of housing repairs processes if applicable.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Liaison Officer.
How to prepare for a job interview at The Hyde Group
✨Know the Company
Before your interview, take some time to research Hyde and its mission. Understanding their commitment to providing affordable homes and their focus on customer satisfaction will help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Prepare examples of how you've effectively resolved complaints or de-escalated challenging situations in the past. This will demonstrate your ability to handle similar scenarios at Hyde.
✨Familiarise Yourself with Housing Repairs
Brush up on your knowledge of housing repairs processes and how to book appointments. Being able to discuss this confidently during the interview will show that you're prepared and understand the role's requirements.
✨Emphasise Teamwork and Relationship Building
Highlight your experience in building relationships with customers and colleagues. Discuss how you’ve collaborated with others to improve service delivery, as this aligns with Hyde's ethos of teamwork and community contribution.
