At a Glance
- Tasks: Ensure safe and comfortable living environments while building strong community relationships.
- Company: Hyde, a forward-thinking organisation dedicated to improving customer service and neighbourhoods.
- Benefits: Enjoy great holidays, volunteering days off, life insurance, and cashback on healthcare.
- Other info: Join a diverse and inclusive workplace that values every voice and supports your growth.
- Why this job: Make a real difference in your community while developing valuable skills in customer service.
- Qualifications: Experience in face-to-face customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Successful candidate will undergo a basic DSB check. Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.
Responsibilities
- Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
- Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
- Provide a proactive front-line service to customers.
- Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
- Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
- Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
- Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
- Maintain accurate records, documentation, and databases related to property management activities.
- Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.
Essential Qualifications and Skills
- Previous experience within a face-to-face customer service position.
- Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
- Excellent communication and interpersonal skills for effective stakeholder engagement.
- Attention to detail and ability to maintain accurate documentation.
- Problem-solving skills to address maintenance and tenancy issues.
Benefits
- Great holidays
- Volunteering days off
- Life insurance
- Cashback on healthcare
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
Neighbourhood Housing Officer in Croydon employer: THE HYDE GROUP
Hyde is an exceptional employer that prioritises employee well-being and community engagement, making it a rewarding place to work as a Neighbourhood Housing Officer. With a strong commitment to equity, diversity, and inclusion, Hyde fosters a supportive work culture where every voice is valued, and offers generous benefits such as great holidays, volunteering days off, and life insurance. Employees have ample opportunities for personal and professional growth while contributing to the safety and comfort of their communities in a meaningful way.
