At a Glance
- Tasks: Be the go-to person for tenancy queries and support community safety.
- Company: Join Hyde, a purpose-driven organisation dedicated to thriving communities.
- Benefits: Enjoy generous holidays, excellent pension, and career development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to equity and accessibility.
- Why this job: Make a real difference in people's lives while building safer communities.
- Qualifications: Experience in housing or frontline services with strong communication skills.
The predicted salary is between 27200 - 30000 £ per year.
Location: Chichester
Salary: £27,200 - £30,000
Would you like to join Hyde as a Tenancy Management Advisor? At Hyde, we're committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.
What you'll be doing:
- Act as the first point of contact for ASB and tenancy management queries
- Provide clear, accurate advice and guidance to customers
- Support early intervention approaches including mediation and prevention
- Manage and update case records accurately using CRM systems
- Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
- Investigate issues such as abandonment, illegal subletting and tenancy breaches
- Carry out risk assessments and support case planning
- Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
- Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies
About you:
We are looking for someone who is confident, organised and customer-focused, with experience in housing, ASB or a similar frontline service environment.
- Experience in ASB, tenancy management or housing-related casework
- Some knowledge of housing law, tenancy processes and safeguarding principles
- Strong communication skills with the ability to manage sensitive conversations
Why join Hyde?
At Hyde, you'll be part of a professional, supportive and purpose-driven organisation where your work directly contributes to safer communities and better customer outcomes. We value people who take ownership, work collaboratively, and are committed to delivering high standards of service. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Tenancy Housing Advisor in Crawley employer: THE HYDE GROUP
Hyde is an exceptional employer that prioritises the well-being of its employees and the communities they serve. With a strong commitment to diversity, inclusion, and professional development, Hyde offers a supportive work environment where team members can thrive while making a meaningful impact in housing services. Located in Chichester, employees benefit from generous holiday allowances, excellent pension schemes, and opportunities for career growth, all while contributing to the creation of safe and affordable homes.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Housing Advisor in Crawley
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like THE HYDE GROUP, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like THE HYDE GROUP and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Tenancy Housing Advisor in Crawley
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for THE HYDE GROUP and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at THE HYDE GROUP
✨Get to Know Public Sector Values
Before your interview with THE HYDE GROUP, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for THE HYDE GROUP.
