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- Tasks: Support older adults in safe, well-managed living environments and promote their independence.
- Company: Hyde, a leading housing provider with a strong social purpose.
- Benefits: Flexible hours, generous holiday, excellent pension, and career development opportunities.
- Other info: Join a diverse team committed to inclusion and community impact.
- Why this job: Make a meaningful difference in the lives of older adults and shape thriving communities.
- Qualifications: Compassionate individuals with strong communication and customer service skills.
The predicted salary is between 27000 - 30500 £ per year.
We are seeking a proactive and compassionate Housing Scheme Officer (Later Living) to join our Specialist Housing team, supporting older adults living within Hyde's later living schemes. This is a rewarding role at the heart of our communities, ensuring residents live in safe, well-managed, and supportive environments that promote independence, dignity, and wellbeing.
You will be the trusted on-site presence across our schemes, combining housing management expertise with a strong customer focus to deliver high-quality services and positive outcomes for our customers.
What you'll be doing:
- Undertake regular inspections of communal areas, identifying repairs, hazards, and maintenance requirements to ensure safe, well-maintained environments.
- Manage lettings processes including viewings, sign-ups, tenancy onboarding, and customer inductions, ensuring a smooth customer journey.
- Act as first point of contact for tenancy management issues, including ASB, neighbour disputes, and service enquiries, escalating where necessary.
- Build strong, trusted relationships with residents through proactive wellbeing visits, engagement, and ongoing communication.
- Coordinate communal services such as cleaning, repairs, grounds maintenance, and contractor activity, ensuring high service standards.
- Lead resident engagement, wellbeing initiatives, and community activities, promoting independence, inclusion, and digital access.
- Carry out statutory health & safety, fire safety, and compliance checks, ensuring accurate records, contractor performance, and policy adherence.
About Hyde:
We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. Please note successful candidates will undergo a DBS check.
Housing Scheme Officer in Crawley employer: THE HYDE GROUP
Contact Detail:
THE HYDE GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Scheme Officer in Crawley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hyde's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in making a difference in later living communities.
✨Tip Number 2
Practice your people skills! As a Housing Scheme Officer, you'll be working closely with residents. Role-play common scenarios with a friend or family member to boost your confidence in handling tenancy management issues and building relationships.
✨Tip Number 3
Prepare some questions! At the end of your interview, you'll likely have a chance to ask questions. Think about what matters to you in this role—like community engagement or wellbeing initiatives—and ask how Hyde supports those areas.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on the Hyde careers page. This way, you’ll be in the best position to get noticed by the hiring team.
We think you need these skills to ace Housing Scheme Officer in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Scheme Officer role. We want to see how you can bring your unique flair to our team!
Show Your Compassion: Since this role is all about supporting older adults, let your empathy shine through in your written application. Share examples of how you've positively impacted others in similar settings—this will resonate with us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you're a great fit for the role!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Scheme Officer. Familiarise yourself with the key tasks like managing lettings processes and conducting wellbeing visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
Since this role involves supporting older adults, it's crucial to convey your compassionate side during the interview. Share examples from your past experiences where you've made a positive impact on someone's life, especially in a community or care setting. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer focus. Think about potential challenges you might face, such as handling neighbour disputes or managing ASB issues, and prepare thoughtful responses that showcase your approach to resolving these situations.
✨Engage with Their Values
Hyde places a strong emphasis on diversity, inclusion, and community engagement. During your interview, express your alignment with these values. Discuss how you can contribute to creating an inclusive environment and enhancing resident engagement, which will resonate well with the interviewers.