At a Glance
- Tasks: Manage and resolve complaints while supporting customers throughout their journey.
- Company: Hyde, a leading housing provider focused on community and employee wellbeing.
- Benefits: Generous salary, excellent pension, flexible working, and career development support.
- Other info: Join a diverse team committed to inclusion and making an impact.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in complaint handling and strong communication skills required.
The predicted salary is between 28500 - 31700 £ per year.
Complaints Officer Location : Chichester Salary : £28,500 to £31,700 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team.
This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Complaints Officer at Hyde, you will manage complaint cases, Housing Ombudsman enquiries and MP enquiries within agreed timescales.
You will work closely with customers, colleagues and external stakeholders to support smooth case resolution, keeping customers regularly informed throughout their complaint journey.
Key Duties Process, manage, respond to and monitor complaint cases, including Ombudsman and MP enquiries.
Provide a responsive, customer-focused frontline service to internal and external customers.
Manage and prioritise a busy caseload, ensuring complaints are progressed within agreed timescales.
Build strong relationships with service areas, providing advice, support and challenge to help resolve complaints effectively.
Identify trends, service failures and improvements through complaint analysis and reporting.
Why Join Hyde?
Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide.
We're committed to building safe, sustainable communities where people can thrive.
With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Complaints Officer we're seeking someone who can bring: Proven experience in complaint handling, case management or customer resolution.
Strong communication, organisation and attention to detail.
A proactive mindset and passion for delivering excellent customer outcomes.
The ability to manage competing priorities, engage stakeholders and hold service areas to account.
The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity and inclusion are central to life at Hyde.
We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves.
Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.
By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
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Complaints Officer in Crawley employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Hyde Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Hyde Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Officer in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Hyde Group:Your cover letter is your chance to shine! Tell us why you want to work at The Hyde Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Hyde Group!
How to prepare for a job interview at The Hyde Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
