Hyde Group is seeking a Complaints Manager to lead the Customer Experience team and oversee a proactive, customer‑focused complaints service. You will drive fairness, efficiency and compliance with regulatory requirements while supporting learning across the organisation.
You will manage complex cases, monitor performance and report insights to senior leaders. This hybrid role offers two days in the London Bridge office and three days remotely, with a salary of up to £49,800 and opportunities
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Complaints Team Lead — Hybrid, Drive Service Excellence employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
