Complaints Officer Apprentice
London Bridge (Park Street Office)
Customer Service Apprenticeship Level 3 - 18-19 month duration
Up to £30,015
Key Duties
- Support the administration and coordination of customer complaints, enquiries and service requests.
- Gather correspondence, case information and supporting evidence to assist with complaint investigations.
- Maintain accurate case records, monitor response timescales and help progress outstanding actions.
- Prepare draft customer correspondence and case summaries in clear, plain English.
- Work with teams across Hyde to obtain updates, identify recurring complaint themes and support improvements to the customer experience.
Why Join Hyde?
Hyde is part of the Hyde group, one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
This apprenticeship offers the opportunity to develop valuable skills in customer communication, complaint handling, case administration, stakeholder engagement, record keeping and service improvement. You will receive guidance from experienced colleagues while working towards the Level 3 Customer Service Specialist Apprenticeship.
As a Complaints Officer Apprentice, we're seeking someone who can bring:
- A genuine interest in customer service and achieving positive outcomes for customers.
- Clear written and verbal communication skills, with the ability to communicate professionally and sensitively.
- Good organisational skills and attention to detail.
- A positive, collaborative approach and the ability to build effective working relationships.
- Basic Microsoft Office skills, a willingness to learn new systems and a commitment to completing the apprenticeship programme.
The Benefits of Joining Hyde
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available
Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
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Complaints Officer Apprentice employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
