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- Tasks: Manage complaints and improve customer experiences in a supportive team.
- Company: Hyde, a leading housing provider focused on community and innovation.
- Benefits: Generous holiday allowance, excellent pension scheme, and hybrid working options.
- Why this job: Make a real difference while growing your career in a values-driven environment.
- Qualifications: Experience in complaint management and strong communication skills.
- Other info: Join a diverse team committed to inclusivity and continuous improvement.
The predicted salary is between 24000 - 30000 £ per year.
Complaints Officer (First Response) London Bridge Up to £27,000 Fixed Term Contract until 31 December 2026 Join Hyde as a Complaints Officer (First Response). Hyde is one of the UK’s leading housing providers, part of the Hyde Group that owns and manages 120,000 homes nationwide. We’re passionate about creating safe, sustainable communities where people can thrive. If you’re looking for a role where you can grow your career, make an impact, and work in a supportive, values-driven team, this is your opportunity. We’re looking for a Complaints Officer who thrives on delivering excellent customer experiences, resolving complex cases, and driving improvements in service. This role is central to ensuring our customers feel heard, valued, and supported. What you’ll do: * Manage a varied caseload of complaints, Housing Ombudsman enquiries, and MP enquiries from start to finish, ensuring timely and fair resolution. * Deliver exceptional customer service, keeping residents informed, engaged, and reassured throughout their complaint journey. * Build strong relationships with colleagues across Hyde, holding teams accountable for high-quality, timely responses. * Analyse complaint data and trends to identify opportunities for service improvement and share insights with managers and service teams. * Influence positive change by driving continuous improvement in complaints handling, ensuring lessons learned inform policy and practice. What we’re looking for: * Proven experience managing complaint cases and delivering excellent customer service. * Outstanding communication skills and the ability to build strong working relationships. * A proactive, solutions-focused mindset with a passion for improving customer experiences. * Analytical skills with the ability to spot trends and influence service improvements. Why join Hyde? * Be part of a socially-driven organisation making a real difference to communities across the UK. * Work in a collaborative environment that champions learning, wellbeing, and long-term career development. * Enjoy opportunities to contribute ideas, shape processes, and be recognised for your achievements. If you’re ready to take your expertise in complaints handling to the next level and help us deliver exceptional customer experiences, apply today! Diversity, Inclusion & Accessibility Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified
Complaints Officer employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hyde on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling. Think about how you’d manage a tricky case and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and engage with your interviewers. Remember, they’re looking for someone who can build strong relationships with customers and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Hyde.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your experience in managing complaints and engaging with customers, as this is what we’re really looking for!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you’ve effectively communicated with customers in the past. We want to see examples of how you’ve kept people informed and engaged.
Highlight Your Analytical Skills: Don’t forget to mention any experience you have with analysing data and identifying trends. This is crucial for driving service improvements, so let us know how you’ve used data to make a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at The Hyde Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Officer. Familiarise yourself with common complaint handling processes and the importance of customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively engaged with customers in the past. Think about specific situations where you resolved complaints or built strong relationships, as these will demonstrate your ability to handle the responsibilities of the job.
✨Be Data Savvy
Hyde values the ability to analyse data and identify trends. Brush up on any relevant experience you have with data analysis, and be ready to discuss how you've used insights from complaints to drive improvements in service delivery. This will highlight your proactive mindset and analytical skills.
✨Emphasise Continuous Improvement
Prepare to talk about your passion for improving customer experiences. Think of examples where you've contributed to service enhancements or learned from past complaints. This aligns perfectly with Hyde's commitment to continuous improvement and shows that you're a great fit for their team.
