The Hyde Group is seeking a Complaints Manager to lead the Customer Experience team and oversee a responsive, customer-focused complaints service in London. You will drive fair handling, timely resolution and continuous improvement while promoting wellbeing and development.
The role requires strong leadership, regulatory knowledge (Housing Ombudsman Code) and the ability to translate feedback into actionable service enhancements.
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Hybrid Complaints Manager — Lead Customer Experience in City of Westminster employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
