Hyde Group is seeking a Complaints Manager to lead our Customer Experience team and oversee a compliant, efficient complaints service. This role offers hybrid working with two days in the London Bridge office and three days remote, supporting ongoing development within a supportive environment.
You will guide complex cases, monitor performance, and use feedback to drive service improvements while ensuring alignment with the Housing Ombudsman’s standards and internal policies.
#J-18808-Ljbffr
Complaints Team Lead: Elevate Customer Experience in City of London employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
