At a Glance
- Tasks: Support customers with tenancy management and ASB queries while ensuring compliance with housing legislation.
- Company: Hyde, a purpose-driven organisation focused on creating safe and thriving communities.
- Benefits: Generous holiday allowance, excellent pension, career development support, and volunteering days.
- Other info: Join a diverse and inclusive workplace that values collaboration and high standards of service.
- Why this job: Make a real difference in people's lives by contributing to safer communities and better housing outcomes.
- Qualifications: Experience in housing or ASB, strong communication skills, and knowledge of housing law.
The predicted salary is between 32061 - 32597 £ per year.
We’re looking for a Tenancy Management Advisor with housing, ASB and tenancy casework experience to join Hyde’s Neighbourhoods & Tenancy Services team in Chichester. At Hyde, we’re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service. Some housing experience and a knowledge of housing law is essential for this role.
What you’ll be doing:
- Act as the first point of contact for ASB and tenancy management queries
- Provide clear, accurate advice and guidance to customers
- Support early intervention approaches including mediation and prevention
- Manage and update case records accurately using CRM systems
- Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
- Investigate issues such as abandonment, illegal subletting and tenancy breaches
- Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
- Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies
About you:
We are looking for someone who is confident, organised and customer-focused, with experience in housing, ASB or a similar frontline service environment. Experience in ASB, tenancy management or housing-related casework. Some knowledge of housing law, tenancy processes and safeguarding principles. Strong communication skills with the ability to manage sensitive conversations.
Why join Hyde?
At Hyde, you’ll be part of a professional, supportive and purpose-driven organisation where your work directly contributes to safer communities and better customer outcomes. We value people who take ownership, work collaboratively, and are committed to delivering high standards of service. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. Priority will be given to any Hyde employee at risk of redundancy who meets the minimum criteria for the role.
Tenancy Management Advisor in Chichester employer: THE HYDE GROUP
The Hyde Group is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to diversity, equity, and inclusion, employees are encouraged to grow and develop their skills while contributing to meaningful projects that enhance community services. The company fosters a culture of continuous improvement and provides ample opportunities for professional advancement, making it an ideal place for those looking to make a significant impact in the data engineering field.
