At a Glance
- Tasks: Lead a team to support critical enterprise systems and improve user experience.
- Company: Hyde, a forward-thinking organisation focused on teamwork and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal development.
- Other info: Join a vibrant workplace with a focus on wellbeing and career growth.
- Why this job: Make a real impact by enhancing support functions and leading a dynamic team.
- Qualifications: Experience in applications support and strong leadership skills.
The predicted salary is between 60000 - 70500 £ per year.
Do you want to join Hyde as the Applications Support Manager and lead a high-performing applications support function that keeps critical enterprise systems running smoothly for colleagues and customers? This is a fantastic opportunity to lead a team supporting business-critical platforms and related technologies, while working closely with Product, Engineering, Architecture and external partners. You’ll combine people leadership, operational oversight and service improvement to reduce repeat issues, improve user experience and build a strong, joined-up support function across Hyde.
What you’ll be doing:
- Leading, coaching and developing a team of 1st Line Service Desk Analysts, Apprentices and Applications Support colleagues.
- Creating a positive, inclusive team culture with clear objectives, regular performance conversations and a strong focus on wellbeing and development.
- Managing team capacity, workload prioritisation and escalations across supported applications and services.
- Ensuring application incidents and service requests are resolved effectively and in line with service targets.
- Act as an escalation point for major or sensitive incidents affecting Hyde’s enterprise systems and integrations.
Applications Support Manager employer: THE HYDE GROUP
Hyde is an exceptional employer that prioritises employee wellbeing and development, fostering a positive and inclusive work culture in the heart of London Bridge. As an Applications Support Manager, you will have the opportunity to lead a dedicated team while benefiting from a collaborative environment that encourages professional growth and innovation. With a strong focus on service improvement and operational excellence, Hyde offers a rewarding career path for those looking to make a meaningful impact in supporting critical enterprise systems.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Applications Support Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to applications support. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your leadership skills! When you get the chance, share examples of how you've successfully led teams or improved processes in previous roles. We want to see how you can create that positive, inclusive team culture they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Applications Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Applications Support Manager role. Highlight your experience in leading teams and managing application incidents, as well as any relevant technical skills that align with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences have prepared you to lead a high-performing applications support function at Hyde.
Showcase Your Leadership Skills:We want to see your people leadership skills in action! Share examples of how you've coached and developed teams in the past, and how you’ve created a positive team culture that focuses on wellbeing and development.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Stuff
Make sure you’re well-versed in the applications and technologies mentioned in the job description. Brush up on your knowledge of enterprise systems and how they function, as well as any relevant tools or platforms Hyde uses. This will show that you’re not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Leadership Skills
As an Applications Support Manager, you'll be leading a team. Be ready to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past. Highlight any initiatives you've taken to create a positive team culture and improve performance.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific incidents or escalations. Think through potential scenarios involving major incidents affecting enterprise systems and prepare your responses. This will demonstrate your problem-solving skills and ability to manage high-pressure situations effectively.
✨Emphasise Collaboration
Since the role involves working closely with various teams like Product, Engineering, and Architecture, be prepared to discuss your experience in cross-functional collaboration. Share examples of how you’ve worked with different departments to improve user experience and resolve issues, showcasing your ability to build strong relationships.
