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- Tasks: Support property maintenance services and manage customer enquiries with a proactive approach.
- Company: Hyde, a values-driven organisation providing affordable homes across London and the South-East.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your skills in a collaborative team.
- Qualifications: Strong organisational skills, proficiency in Microsoft Office, and a passion for customer service.
- Other info: Join a diverse team committed to inclusivity and employee wellbeing.
The predicted salary is between 20800 - 31200 £ per year.
Chichester
Up to £26,000
Fixed Term Contract until 4 September 2026
Join Hyde as an Administrator.
About Hyde
At Hyde, we provide safe, affordable, and well-maintained homes to over 100,000 customers across London and the South-East. Our Property Services team ensures that homes are kept in great condition, and our customers receive the best possible service.
About the role
We are looking for a proactive and organised Administrator to join our Property Services team. This role plays a key part in supporting property maintenance services and ensuring our customers receive a responsive, high-quality customer experience.
You will provide flexible administrative support across the Property Services function, act as a key point of contact for customer enquiries relating to repairs and support the team in resolving issues efficiently and professionally.
What you’ll be doing:
- Managing customer enquiries relating to property repairs
- Acting as an escalation point for customers experiencing ongoing or complex repair issues
- Working closely with internal teams, contractors and suppliers to resolve problems
- Supporting the investigation and resolution of customer complaints, ensuring appropriate follow-up
- Maintaining accurate records of customer interactions to support tracking, reporting and service improvement
- Managing multiple mailboxes and responding to queries in a timely and professional manner
- Supporting diary management for Property Services colleagues
What We’re Looking For:
- Strong organisational and administrative skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Excellent written and verbal communication skills.
- Ability to work well both independently and as part of a team.
- A passion for providing great customer service.
Why Join Us?
- Be part of a collaborative, values-driven team.
- Make a real difference to the homes and lives of our residents.
- Opportunities to grow and develop your career within Hyde.
- Work in a supportive environment that values employee wellbeing and development.
- You’ll be part of an organisation that puts customers at the heart of everything we do, with opportunities to learn, grow and make a real difference to customers’ homes and experiences.
Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Administrator employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hyde and understanding their values. Be ready to discuss how your skills in organisation and customer service align with their mission of providing great homes and experiences.
✨Tip Number 3
Practice your communication skills! Since this role involves managing customer enquiries, being able to articulate your thoughts clearly and professionally will set you apart during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Hyde.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your organisational skills and experience in customer service, as these are key for us at Hyde.
Show Off Your Communication Skills: Since excellent written and verbal communication is a must, use clear and concise language in your application. We want to see how you can convey information effectively!
Highlight Relevant Experience: If you've managed customer enquiries or worked in a similar administrative role before, make it known! Share specific examples that demonstrate your ability to handle multiple tasks and resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Hyde!
How to prepare for a job interview at The Hyde Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role at Hyde. Familiarise yourself with the key responsibilities, such as managing customer enquiries and supporting property maintenance services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Organisational Skills
Since strong organisational skills are crucial for this position, prepare examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss specific tools or methods you use to stay organised, especially with Microsoft Office applications.
✨Demonstrate Your Customer Service Passion
Hyde values great customer service, so be prepared to share experiences where you've gone above and beyond for customers. Think about times when you resolved issues or improved a customer's experience, and highlight your proactive approach to problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or opportunities for growth within Hyde. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
