At a Glance
- Tasks: Lead daily store operations, ensuring exceptional customer service and achieving sales targets.
- Company: Join THG, a global leader in beauty and nutrition with top brands like LOOKFANTASTIC.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to make an impact.
- Other info: THG values diversity and is committed to creating an inclusive workplace.
- Why this job: Be part of an exciting new store opening in Bristol, shaping the future of beauty retail.
- Qualifications: Retail management experience and a passion for beauty are essential; strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
LOOKFANTASTIC is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other!
Store Manager Role Description
The Store Manager is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Store Manager will lead and motivate the team to drive service, sales and experience.
- Service
- Ensure the store maintains a best in class level of customer service by delivering a personalised service to all customers.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner ensuring customer satisfaction is always at the top of mind.
- Lead the team to achieve set retail financial goals and KPI’s.
- Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
- Effectively business plan in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.
- Plan and exceptionally execute events, both internally and externally, connecting with local businesses and identifying opportunities for exciting future events.
- Actively plan ways in which to drive traffic to store when needed.
- Complete all reporting in line with deadlines and to a high standard, sharing all relevant feedback with HQ.
- People
- Lead by example on the shop floor at all times.
- Engage and inspire the in store team daily to deliver world class service.
- Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.
- Develop top talent in the store and hold regular 1-2-1’s with the whole team with confidence in delivering observational feedback.
- Provide on the spot feedback daily and create an open, 2-way feedback environment.
- Be confident in holding HR conversations and handle difficult conversations professionally and respectfully with courage.
- Plan rotas to best support business needs within payroll budget.
- Adapt rotas as necessary during peak periods.
- Recruit with urgency and network locally to build connections for future talent.
- Operational Excellence
- Adhere to all procedures and H&S regulations.
- Ensure perfect store standards including top hygiene standards in all areas.
- Ensure correct execution of all VM updates for all brands.
- Strong communication to the team, HQ and all brand representatives.
- Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
- Managing LP through security requirements and monitoring strategies – including overseeing daily/weekly stock counts and regular audits.
Experience/Skills:
- Experience of retail management essential.
- Minimum 2 years beauty/fragrance experience essential.
- Experience working in a FSS environment preferred.
- Highly organised with strong communication skills.
- Full availability including weekends and bank holidays is imperative.
- Experience of using Excel, Outlook and Teams.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Store Manager | Lookfantastic in Bristol employer: The Hut Group
At THG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters passion and innovation. As the Store Manager at our new LOOKFANTASTIC location in Bristol, you will lead a dedicated team in delivering outstanding customer experiences while benefiting from extensive training and development opportunities. Join us to be part of a dynamic environment where your contributions are valued, and you can grow alongside some of the world's leading beauty brands.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager | Lookfantastic in Bristol
✨Tip Number 1
Familiarise yourself with Lookfantastic's brand values and customer service philosophy. Understanding their commitment to exceptional customer experiences will help you demonstrate how you can contribute to their mission during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Highlighting your ability to inspire others will resonate well with the Store Manager position.
✨Tip Number 3
Research the latest trends in the beauty industry and be ready to discuss how you can leverage these trends to drive sales and enhance customer experience in the new store. This shows your proactive approach and passion for the sector.
✨Tip Number 4
Network with local businesses and beauty professionals in Bristol before your interview. Building connections can provide insights into the community and demonstrate your commitment to driving traffic to the new store.
We think you need these skills to ace Store Manager | Lookfantastic in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant retail management experience, especially in beauty or fragrance. Use keywords from the job description to demonstrate that you meet the specific requirements for the Store Manager role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for beauty and customer service. Mention specific examples of how you've led teams to achieve sales targets and provided exceptional customer experiences in previous roles.
Showcase Your Leadership Skills:In your application, emphasise your ability to lead and inspire a team. Provide examples of how you've coached and developed staff, as well as how you've handled difficult conversations professionally.
Highlight Your Organisational Skills:Demonstrate your strong organisational skills by detailing your experience with stock management, reporting, and planning events. Mention any tools or software you’ve used, such as Excel, to manage these tasks effectively.
How to prepare for a job interview at The Hut Group
✨Know the Brand Inside Out
Before your interview, make sure you research Lookfantastic thoroughly. Understand their mission, values, and the brands they work with. This knowledge will help you demonstrate your passion for beauty and how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Highlight your ability to provide feedback and handle difficult conversations with confidence.
✨Emphasise Customer Experience
Lookfantastic prioritises exceptional customer service. Be ready to discuss how you've created personalised shopping experiences in previous roles. Share specific instances where you resolved customer queries and ensured satisfaction.
✨Prepare for Operational Questions
Expect questions about stock management, health and safety regulations, and visual merchandising. Familiarise yourself with best practices in these areas and be prepared to discuss how you would maintain high standards in the store.
