Spa Therapist - King Street Townhouse Hotel & Spa

Spa Therapist – King Street Townhouse Hotel & Spa

Job Category: Hospitality

Division: THG Experiences

Location: UK, Manchester

Job Type: Full-time

About THG:

We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

About the role:

We are currently seeking a Spa Therapist to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance the experience for our esteemed members and guests.

As a Spa Therapist you\’ll:

• Greet guests at reception to deliver a memorable experience
• Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
• Maintain a professional, clean environment ensuring that our guests/members are comfortable
• Fully understand existing treatments and procedures to effectively deliver a world-class service
• Ensure that all treatment rooms are prepared and fit for purpose
• Attend weekly/monthly team meetings and events
• Deliver exceptional aftercare and retail recommendations to all clientele
• High standards of presentation and cleanliness are maintained at all times
• Delivering brand standards
• Booking in clients and taking phone calls
• Achieving treatment and retail targets

What Skills and Experience do I need for this role?

• Specific experience within a spa/health club environment
• Qualified to NVQ level 3 or equivalent
• Experience with ESPA and Elemis is preferred but not essential
• Impeccable attention to detail and customer service experience
• Proven experience working as part of a successful team with excellent interpersonal skills
• Knowledge in our brands NVQ level 3 beauty therapy or equivalent
• Previous Beauty therapy experience in a 5-star/luxury background

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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