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- Tasks: Manage the spa and gym, ensuring top-notch treatments and guest experiences.
- Company: Join a global tech group with leading brands like Myprotein and ESPA.
- Benefits: Enjoy a luxurious work environment and opportunities for professional growth.
- Why this job: Be part of a dynamic team in Manchester's premier health spa, delivering world-class service.
- Qualifications: NVQ level 3 or equivalent; spa experience preferred but not essential.
- Other info: Ideal for passionate individuals who excel in customer service and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
We are recruiting for a Spa Manager to join us at King Street Townhouse Hotel and Spa, Manchester’s premier health spa. Set in the heart of Manchester, King Street Townhouse Hotel and Spa offers exclusivity, unrivalled luxury and class leading facilities, with a state-of-the-art gym and magnificent health spa.
We are looking for a talented, passionate individual to join our successful spa. You will be responsible for maintaining the highest standard of professionalism in all areas of the operation and ensuring all treatments are carried out to our world-class standards.
Main Duties of the role
- Management of the spa and gym
- Monitor spa and treatment standards and implement corrective action/training where required.
- Drive the team\’s performance.
- Deliver exceptional treatments and host spa guests.
- Maintain high standards of presentation and cleanliness at all times.
- Deliver brand standards.
- Oversee ordering and stock taking.
- Ensure a seamless guest journey from booking in clients to their treatments.
Requirements
- Specific experience within a spa/health club environment
- Qualified to NVQ level 3 or equivalent
- Experience with ESPA and Elemis is preferred but not essential
- Impeccable attention to detail and customer service experience
- Proven experience working as part of a successful team with excellent interpersonal skills
- A natural and engaging leader
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Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Familiarise yourself with the brands we work with, like ESPA and Elemis. Understanding their products and philosophies will not only help you in interviews but also show your genuine interest in our spa's offerings.
✨Tip Number 2
Highlight your leadership skills during any discussions. As a Spa Manager, you'll need to drive team performance, so be ready to share examples of how you've successfully led teams in the past.
✨Tip Number 3
Prepare to discuss your approach to maintaining high standards of cleanliness and presentation. We pride ourselves on luxury, so demonstrating your commitment to these aspects will set you apart.
✨Tip Number 4
Network with professionals in the spa and health club industry. Building connections can provide insights into the role and may even lead to recommendations that could boost your application.
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Spa Manager. Familiarise yourself with the specific requirements mentioned in the job description, such as experience in a spa environment and qualifications like NVQ level 3.
Tailor Your CV: Customise your CV to highlight relevant experience in spa management or customer service. Emphasise any specific skills related to treatments, team leadership, and maintaining high standards, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the spa industry and your commitment to delivering exceptional guest experiences. Mention any experience with brands like ESPA or Elemis, even if it's not essential, to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a role that demands high standards.
How to prepare for a job interview at The Hut Group
✨Showcase Your Spa Knowledge
Make sure to brush up on your knowledge of spa treatments and products, especially if you have experience with brands like ESPA and Elemis. Being able to discuss these in detail will demonstrate your expertise and passion for the industry.
✨Highlight Leadership Skills
As a Spa Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you drove performance and maintained high standards.
✨Emphasise Customer Service Excellence
Customer service is key in a spa environment. Be ready to share specific instances where you went above and beyond for guests, ensuring their experience was exceptional from start to finish.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, such as how you would handle a dissatisfied guest or a situation where treatment standards were not met. Think through your responses in advance to show your ability to maintain professionalism under pressure.
