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- Tasks: Lead daily operations at Myprotein Kitchen, ensuring top-notch customer service and team performance.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, enhanced pay, gym access, and exclusive staff discounts.
- Why this job: Be part of an empowering health movement while developing your career in a dynamic environment.
- Qualifications: Experience in retail or hospitality management, strong leadership, and a passion for fitness.
- Other info: Exciting growth opportunities and a supportive team culture await you!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Division
Location
UK, Manchester
Job Type
Full-time
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
About THG Nutrition
THG Nutrition is home to some of the best‑loved and most trusted names in wellbeing and nutrition, including Myprotein, the world’s largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins & MP Activewear. We want to be the world’s most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and to empower those who want more. Everything we do is in‑house, from manufacturing and new product development to content creation, e‑commerce, marketing and logistics. This means we’re perfectly positioned to deliver to our vision and keep our place at the top of a fast‑moving, global industry. It’s an incredibly exciting time to join the team, and we’re always looking for talented people who share our vision and values to drive our Nutrition movement forward.
Job Title: Retail Operations Manager
Reports to: Events & Activations Manager
Location: Myprotein Store, Abbey House, 74 Mosley Street, Manchester, M2 3LW
Role Type: Full time, Permanent
About the Myprotein Store – Manchester
The Myprotein Store is the first brick & mortar flagship store for the brand. Located in the heart of Manchester city centre, it combines a retail space with a unique blend of fitness, nutrition and lifestyle, including a premium café experience. Customers can enjoy expertly made coffee, healthy snacks, and Myprotein product sampling, all within a sleek and community‑focused environment.
Role Overview
The Retail Operations Manager is responsible for overseeing the day‑to‑day running of the Myprotein Kitchen, ensuring operational excellence, exceptional customer service, and consistent brand standards. This role also plays a key part in supporting events, pop‑ups, and activations.
You’ll lead a passionate team, drive operational efficiency, and ensure the Myprotein Kitchen delivers an outstanding customer experience every day.
As a Retail Operations Manager You\’ll:
Operational Management
- Oversee all daily retail operations, including staffing, stock management, customer service, and health & safety compliance.
- Ensure consistent delivery of high operational standards across all shifts.
- Monitor sales performance, KPIs, and operational metrics, implementing improvements where needed.
- Manage scheduling, payroll inputs, and resource allocation to meet business needs efficiently.
- Work closely with the kitchen and retail teams to ensure smooth coordination between front and back of house.
- Lead, motivate, and train team members to deliver excellent customer service and uphold Myprotein’s brand values.
- Conduct regular performance reviews and implement development plans.
- Foster a positive, collaborative, and high‑performing team culture.
Event Support & Execution
- Coordinate and oversee retail operations for on‑site and off‑site events, pop‑ups, and activations.
- Work with marketing and events teams to plan logistics, staffing, and product availability for events.
- Ensure a seamless customer experience and operational consistency during all events.
Customer Experience & Brand Representation
- Uphold brand standards and ensure all interactions reflect Myprotein’s ethos and tone.
- Resolve customer issues effectively and ensure feedback loops are in place to continuously improve service quality.
- Support the launch of new menu items, products, or promotional campaigns.
- Manage budgets, cash handling, and financial reporting for the retail unit.
- Analyse sales data and identify opportunities to drive revenue and efficiency.
- Ensure compliance with company policies, legal requirements, and health & safety regulations.
Skills & Experience Required
- Proven experience in a retail operations or hospitality management role (ideally within food, beverage, or fitness industries).
- Strong leadership, communication, and people management skills.
- Excellent organisational and problem‑solving abilities.
- Ability to work in a fast‑paced, hands‑on environment.
- Experience coordinating events or activations is highly desirable.
- Strong understanding of operational KPIs, stock management, and budgeting.
- Passion for health, fitness, and the Myprotein brand.
What’s in it for me?
- Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Access face‑to‑face and virtual appointments with our in‑house GP.
- Access our in‑house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State‑of‑the‑art on‑site gym.
- Access to our on‑site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On‑site staff shop.
- Access to on‑site barber.
- Know someone who would be perfect for THG? Refer them and get up to ÂŁ1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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Retail Operations Manager - Myprotein Kitchen employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager - Myprotein Kitchen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at THG. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for your interview by researching THG and Myprotein. Understand their values and mission, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Operations Manager - Myprotein Kitchen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in retail operations, especially in food, beverage, or fitness industries. We want to see how your skills align with our mission at Myprotein!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for health and fitness, and explain why you’re excited about joining the Myprotein team. Let us know how you can contribute to our vision and values.
Showcase Your Leadership Skills: As a Retail Operations Manager, strong leadership is key. Use your application to demonstrate your people management skills and any experience you have in training and motivating teams. We love seeing examples of how you've fostered a positive team culture!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Myprotein family!
How to prepare for a job interview at The Hut Group
✨Know Your Stuff
Before the interview, dive deep into Myprotein and THG's mission, values, and products. Familiarise yourself with their brand ethos and how they operate in the nutrition space. This will not only show your genuine interest but also help you align your answers with what they value.
✨Showcase Your Leadership Skills
As a Retail Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style, how you motivate others, and any challenges you've overcome. Be ready to discuss how you can foster a positive team culture at Myprotein.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to retail operations or customer service. Think about how you'd handle staffing issues, customer complaints, or event coordination. Practising these scenarios will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows you're not just interested in the job, but also in contributing to the company's future.
