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For Companies At a Glance
- Tasks: Join our team as a Retail Assistant, delivering top-notch customer service and product knowledge.
- Company: ESPA is part of THG, a global tech group connecting brands directly with consumers.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team, enhancing customer experiences in a leading beauty brand.
- Qualifications: Passion for beauty and customer service is essential; retail experience is a plus.
- Other info: Full availability required, including weekends and bank holidays.
The predicted salary is between 28800 - 43200 £ per year.
About THG:
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
Life at THG BEAUTY:
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and Glossybox. Our premium brands include ESPA, Ameliorate, and Grow Gorgeous – all loved by millions worldwide. We also partner with over 19,000 influencers to ensure our brands reach their audience globally.
Why be an ESPA Retail Assistant?
This is an exciting opportunity to join ESPA as a Retail Assistant in our Cheshire Oaks store. The Retail Assistant is integral to the team, providing world-class customer service. Brand Ambassadors will tailor each consultation to their customer, ensuring an enjoyable and natural service.
As an ESPA Retail Assistant, you will:
- Service:
- Provide world-class customer service and product knowledge to all customers.
- Build customer relationships using CRM to ensure tailored shopping experiences.
- Create a warm and welcoming environment for customers, ensuring a seamless journey.
- Resolve customer queries promptly and professionally, prioritising customer satisfaction.
- Support and participate in internal and external events.
- Achieve personal set goals and KPIs.
- Drive sales through a seamless customer journey and experience.
- Enhance service, sales, loyalty, and appointments with customers.
- Operational Excellence:
- Maintain a positive, professional, and dynamic presence as a team member.
- Ensure perfect store standards, including hygiene in all areas.
- Assist in updating and maintaining visual merchandising for all brands.
What experience & skills do I need for this role?
- Beauty retail experience preferred but not essential.
- Strong passion for ESPA and customer service is essential.
- An ‘always on’ approach when at work.
- Strong beauty knowledge and makeup application skills.
- Full availability, including weekends and bank holidays, is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process. THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Please note: Due to high application volumes, it may take time to review all applications. We strive to respond within 14 days. If you haven't heard from us within that timeframe, please contact our Talent team for further discussion.
Retail Assistant Cheshire Oaks (Full Time 37.5hrs) | ESPA employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Cheshire Oaks (Full Time 37.5hrs) | ESPA
✨Tip Number 1
Familiarise yourself with ESPA's product range and values. Understanding their brand ethos and the specific products they offer will help you engage more effectively with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the types of interactions you might have as a Retail Assistant, ensuring you can provide world-class service and handle queries confidently.
✨Tip Number 3
Network with current or former employees of ESPA or THG Beauty. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires full availability, showing that you can work weekends and bank holidays will demonstrate your commitment to the position.
We think you need these skills to ace Retail Assistant Cheshire Oaks (Full Time 37.5hrs) | ESPA
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position at ESPA. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive sales and provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your passion for beauty and customer service. Mention specific experiences that showcase your ability to create a welcoming environment and resolve customer queries effectively. Make sure to convey your enthusiasm for working with ESPA.
Prepare for Potential Questions: Think about common interview questions related to customer service and retail. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work as part of a team. This will help you feel more confident during the interview process.
How to prepare for a job interview at The Hut Group
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry and specifically for ESPA products. Share any personal experiences or knowledge you have about their brand, as this will demonstrate your genuine interest in the role.
✨Emphasise Customer Service Skills
Since the role focuses heavily on providing world-class customer service, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to build relationships and resolve queries effectively.
✨Demonstrate Flexibility
Be ready to discuss your availability, especially since the position requires full flexibility, including weekends and bank holidays. Showing that you can adapt to the store's needs will make you a more attractive candidate.
✨Prepare for Role-Play Scenarios
You might be asked to participate in role-play scenarios during the interview to assess your customer service skills. Practice responding to common customer queries and think about how you would create a welcoming environment for shoppers.
