Reconciliation Team Leader - Ingenuity

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to end tech platform is comprised of three products: Ingenuity Commerce, Ingenuity Studios, Ingenuity Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Finance at Ingenuity is a rapidly growing and evolving team. As the business expands and takes on new challenges, finance is there to support every step of the way, leading to dynamic and challenging roles – no two days are the same! Common characteristics among our team are the ability to drive change, adaptability and resourcefulness, to ensure we can keep pace with the business, without compromising on financial control or sales performance.

Ingenuity is looking to recruit a Reconciliation Team Leader to work within our Cash in Transit reconciliation area of Group Finance for Ingenuity. You will work with the wider Group Finance team to ensure the accurate reconciliation of all web sale orders and refunds processed on the Ingenuity platform. The Reconciliations Team Leader acts as point of reference for issues relating to payment provider data and will work closely with the subject matter experts to ensure timely and accurate reconciliations are completed.

Responsibilities:

• Being the SME for all aspects of Payment Provider Settlement reconciliation
• Calculation/management of the team KPI’s
• Weekly and monthly forecasting of transaction fees and cash in transit
• Training, coaching & mentoring of team member
• Query Escalation and Resolution
• Stakeholder Management
• Staff management of the Cash Reconciliation Team

Requirements:

• Ability to work with attention to detail in an analytic manner
• Part Qualified AAT/ACCA or equivalent preferred.
• High computer, numeracy and literacy skills
• Experience in reconciliations, multiple currencies and high volumes
• Moderate excel skills required (sumifs, vlookups, pivot tables are essential)
• Experience using Sage or equivalent ERP system
• Self-driven, enthusiastic and motivated
• Confident and assertive with good communication skills
• Committed, disciplined and able to work under pressure
• Committed to the continuous improvement of themselves and the business.

Enhanced Leave:

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks:

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.