National Account Manager | Beauty Brands

Division: THG Beauty

Location: UK, Manchester

Job Type: Full-time

About THG: We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

Life at THG Beauty: We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a National Account Manager at THG Beauty? A sought after opportunity to join THG Beauty. You will be responsible for nurturing and growing strategic and commercial partnerships with a wide range of Retailers and E-tailers. You’ll be a forward-thinker, pushing boundaries and forging cross functional relationships to organically grow both brand and partner sales. Working cross functionally with Retail teams and Wholesale partners to deliver overall business goals, you’ll be a true brand ambassador.

As a National Account Manager, you’ll:

• PARTNER RELATIONSHIPS: Conduct successful negotiations on terms, including but not limited to pricing, distribution, space, location, online representation, and marketing opportunities. Execution and forming of Joint business plan for partner accounts. Contribute to presentations such as account reviews, NPD launches, strategic calendar updates, internal reviews, and strategy meetings. Build strong working relationships with key partner stakeholders. Build relationships with retail staff where brand has a physical representation. Use data to optimise activations/events and joint business plans. Build relationships with merchandise teams and operational functions to deliver goals. Create joined up communication approach to build strong retailer relationships. Align central conversations with sales floor & online execution.
• DRIVING PERFORMANCE: Manage, monitor, and optimise sales performance. Manage category and individual account performance to identify opportunities and strategic needs. Deliver against an annual wholesale sales target. Manage forecasting, inventory, and assortment in partnership with the demand planner. Own and drive all net sales forecasting for designated retailers, assessing risks and opportunities in a timely and quantified manner. Identify opportunities to sell in additional revenue by assessing sell through and PO management. Monitor and manage inventory shortages, feeding back where appropriate. Work to and manage P&L, balancing investment with top-line opportunity; monitor retailer profit contribution. Lead conference calls with retail partners and ESPA team members to review all business opportunities and issues. Provide weekly account business recaps and monthly reporting detailing and analysing sell-thru by SKU, ranking, productivity, stock & sales, and competitive analysis.
• CROSS-FUNCTIONAL WORKING: Work closely with Operations, Visual Merchandising, Brand Marketing, Training, PR & Social teams to create and deliver a joint business plan for partner covering activation of key launches and marketing moments, events, store/retailer animation, considering both customer acquisition and retention. Review implementation and performance of annual strategy vs expectations on a quarterly or appropriate frequent basis. Align launch, animation and promotion plans with central brand team to ensure a consistent and phased plan across all retailers within the region, avoiding unnecessary conflicts of activity. Responsible for reviewing product assortment & sales productivity by SKU and shelf to maximize productivity.

Due to the nature of the role, it requires a hybrid approach to working between both the office and in the field.

What skills and experience do I need for this role?

• Previous wholesale/account management/retail experience, ideally within the Beauty industry.
• Strong understanding of retail levers and techniques to drive sales across B2B including traditional bricks & mortar, online pure players, and hybrid business models.
• Strong analytical skills.
• Ability to influence at all levels.
• Highly organised by nature and excellent diligence.
• The ability to troubleshoot and problem solve.
• Clear and concise communication, including being comfortable with communicating in front of groups and key external stakeholders.
• Professional, supportive with a positive can-do attitude.
• Ability to compile business case justification to influence and support business critical decisions.
• Strong Excel skills and ability to work with internal ordering systems.

What’s in it for me?

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
• Enhanced Leave: 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave. Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks:

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.