Senior National Account Manager (Retail) - Myprotein in Manchester

Location: UK, Manchester

Job Type: Full-time

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.

Role: Senior National Account Manager

Area: Retail / Grocery

Brand / Business Unit: B2B (Offline Retail)

Reporting to: B2B Sales Director

Location: Manchester, THG ICON 1, WA15 0AF (Hybrid)

THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more.

As a Senior National Account Manager you will:

• Manage a dedicated portfolio of UK Grocery accounts, ensuring company profitability, customer satisfaction, and achievement of individual growth targets.
• Take full ownership for delivering key commercial objectives within assigned customer(s), aligning activities with the overall business strategy through proactive relationship management at multiple stakeholder levels.
• Continually assess the customer product mix to improve profitability (PPU), incorporating marketing initiatives such as complexity reduction and cost-optimised product recommendations.
• Develop and maintain customer joint business plans where relevant, ensuring alignment with business priorities.
• Lead negotiations with buyers to secure optimal distribution levels and fixture space, prioritising the most profitable and high-volume SKUs.
• Manage customer and internal relationships across multiple departments (commercial, technical, product development) to achieve results within a complex matrix environment.
• Maintain forecast accuracy in line with account targets, collaborating with the demand planner to implement changes that support CSL and stock targets, while feeding into the company’s financial planning cycle.
• Conduct annual reviews of customer account plans as part of the budgeting process for the upcoming year.
• Implement agreed promotional plans within defined trade investment budgets, evaluating effectiveness to ensure maximum ROI on promotional spend.
• Provide accurate rolling monthly sales forecasts to the business.
• Deliver and refine an accurate monthly demand plan.

What skills and experience do I need for this role?

• 5+ years of experience in Account Management within the Food & Beverage or Grocery Retail sector.
• Strong understanding of the UK retail landscape, with a proven track record of delivering commercial growth.
• Knowledge or genuine interest in sports nutrition, health, or wellness products.
• Excellent communication and presentation skills, with the ability to influence internal and external stakeholders.
• Strong analytical and problem-solving abilities, with confidence in using data to drive decisions.
• Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Collaborative and relationship-focused, with experience building and maintaining key customer partnerships.
• A proactive, solutions-oriented mindset with the drive to take ownership and lead initiatives.

What’s in it for me?

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.
• Enhanced Leave: 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave. Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa.
• State-of-the-art on-site gym. Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.