At a Glance
- Tasks: Lead sales and operations across multiple retail sites, ensuring exceptional customer experiences.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team culture.
- Benefits: Enjoy 25 days annual leave, enhanced pay, gym access, and exclusive staff discounts.
- Other info: Opportunities for personal development and career growth in a diverse workplace.
- Why this job: Make a real impact in retail while developing your leadership skills in a dynamic environment.
- Qualifications: Strong leadership experience, commercial acumen, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for?
Location: Icon 1, WA15 0AF with travel to sites
About THG Retail Operations
We’re looking for a Retail Operations Manager to lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts.
About the Role
This high-impact role drives commercial results, ensures consistent operational standards, and elevates the customer experience across all sites. As a Retail Operations Manager you will:
- Own sales and commercial performance across multiple retail sites.
- Lead and develop Store Managers to drive high standards and consistency.
- Ensure exceptional customer experience through strong service standards.
- Optimise staffing, scheduling, and labour planning.
- Oversee stock management, replenishment, and shrinkage control.
- Maintain consistent brand standards across all sites.
- Review and analyse site-level KPIs.
- Coordinate product launches, promotions, and stock flow.
- Ensure compliance with health & safety, food safety, and cash processes.
- Support new store openings from setup to launch execution.
- Act as the key escalation point for operational issues.
What skills and experience do I need for this role?
- Strong commercial acumen with sales-driven leadership experience.
- Skilled people leader with experience coaching store teams.
- Proficient in P&L, labour planning, KPI management, and reporting.
- Experience delivering high brand standards across multiple locations.
- Strong organisational and problem-solving skills.
- Knowledge of stock control, service delivery, and compliance.
- Flexibility to travel.
- Food safety/hygiene knowledge beneficial.
What’s in it for me?
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
- Enhanced Leave: 25 days annual leave plus bank holidays. Enjoy your birthday off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year.
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Refer a suitable candidate and get up to £1000 when they pass probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Retail Operations Manager – THG Retail (Myprotein & Partner Sites) UK, Manchester employer: The Hut Group
THG is an exceptional employer, offering a dynamic work environment in Manchester where innovation and collaboration thrive. With a strong focus on employee development through bespoke training programmes and a commitment to work-life balance, including generous leave policies and health benefits, THG fosters a culture that empowers its team members to excel. Join us to be part of a forward-thinking company that values diversity and inclusivity while driving the future of retail in beauty and sports nutrition.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager – THG Retail (Myprotein & Partner Sites) UK, Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at THG through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research THG's brands and recent news. Show us that you're not just another candidate but someone who genuinely cares about our mission in beauty and sports nutrition.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your leadership experience and how you've driven sales in the past. We want to see your passion and skills shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the THG family!
We think you need these skills to ace Retail Operations Manager – THG Retail (Myprotein & Partner Sites) UK, Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your commercial acumen and leadership experience, as these are key for the Retail Operations Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven sales and improved customer experiences in previous positions.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've tackled operational challenges. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at The Hut Group
✨Know Your Numbers
As a Retail Operations Manager, you'll need to demonstrate strong commercial acumen. Brush up on your P&L knowledge and be ready to discuss how you've driven sales and managed KPIs in previous roles. Bring specific examples of how you’ve improved performance across multiple sites.
✨Showcase Your Leadership Skills
This role requires a skilled people leader, so prepare to talk about your experience coaching and developing store teams. Think of instances where you've led by example and elevated team performance. Be ready to share how you handle challenges and motivate your team.
✨Understand the Customer Experience
Exceptional customer service is key for THG. Be prepared to discuss how you've ensured high service standards in past roles. Share specific strategies you've implemented to enhance the customer experience and how you measure success in this area.
✨Be Ready to Problem-Solve
Operational issues will arise, and your ability to tackle them is crucial. Prepare examples of how you've successfully resolved problems in a retail environment. Highlight your organisational skills and how you maintain compliance with health and safety regulations.
