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For Companies At a Glance
- Tasks: Lead sales and operations across multiple retail sites, ensuring top-notch customer experiences.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team culture.
- Benefits: Enjoy 25 days annual leave, enhanced pay, gym access, and exclusive staff discounts.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Strong leadership experience and commercial acumen are essential for this role.
- Other info: Flexible travel required; opportunities for personal and professional growth await you.
The predicted salary is between 36000 - 60000 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
Location: Icon 1, WA15 0AF with travel to sites
About THG Retail Operations
We’re looking for a Retail Operations Manager to lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts.
About the Role
This high‑impact role drives commercial results, ensures consistent operational standards, and elevates the customer experience across all sites. As a Retail Operations Manager you will:
- Own sales and commercial performance across multiple retail sites.
- Lead and develop Store Managers to drive high standards and consistency.
- Ensure exceptional customer experience through strong service standards.
- Optimise staffing, scheduling, and labour planning.
- Oversee stock management, replenishment, and shrinkage control.
- Maintain consistent brand standards across all sites.
- Review and analyse site‑level KPIs.
- Coordinate product launches, promotions, and stock flow.
- Ensure compliance with health & safety, food safety, and cash processes.
- Support new store openings from setup to launch execution.
- Act as the key escalation point for operational issues.
What skills and experience do I need for this role?
- Strong commercial acumen with sales‑driven leadership experience.
- Skilled people leader with experience coaching store teams.
- Proficient in P&L, labour planning, KPI management, and reporting.
- Experience delivering high brand standards across multiple locations.
- Strong organisational and problem‑solving skills.
- Knowledge of stock control, service delivery, and compliance.
- Flexibility to travel.
- Food safety/hygiene knowledge beneficial.
What’s in it for me?
- Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.
- Enhanced Leave: 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Access face‑to‑face and virtual appointments with our in‑house GP.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State‑of‑the‑art on‑site gym.
- Access to our on‑site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On‑site staff shop.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
We’re a business who thrive on collaborative working. Are you happy working from our Icon Campus 5 days/week? Postcode is WA15 0AF.
Retail Operations Manager – THG Retail (Myprotein & Partner Sites) in Manchester employer: The Hut Group
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager – THG Retail (Myprotein & Partner Sites) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at THG on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research THG's brands and recent news. Show us that you're not just another candidate but someone who genuinely cares about our mission in beauty and sports nutrition.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing teams and driving sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat.
We think you need these skills to ace Retail Operations Manager – THG Retail (Myprotein & Partner Sites) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in sales-driven leadership and operational performance, as these are key for us at THG.
Showcase Your Skills: Don’t forget to showcase your skills in P&L management, KPI analysis, and stock control. We want to see how you can bring your expertise to our expanding retail network.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams and improved customer experiences in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with THG!
How to prepare for a job interview at The Hut Group
✨Know Your Numbers
As a Retail Operations Manager, you'll need to demonstrate strong commercial acumen. Brush up on your P&L knowledge and be ready to discuss how you've driven sales and managed KPIs in previous roles. Bring specific examples of how your leadership has positively impacted sales performance.
✨Showcase Your People Skills
This role requires you to lead and develop Store Managers, so be prepared to talk about your experience in coaching and mentoring teams. Share stories that highlight your ability to motivate staff and maintain high standards across multiple locations.
✨Understand the Customer Experience
Exceptional customer service is key for THG. Think about how you've elevated customer experiences in past roles. Be ready to discuss strategies you've implemented to ensure consistent service standards and how you've handled any operational issues that arose.
✨Be Ready to Discuss Compliance
With responsibilities around health & safety and stock management, it's crucial to show your understanding of compliance. Prepare to discuss your experience with stock control, food safety, and any relevant regulations you've adhered to in previous positions.