Overview
In this role, you will support LF Beauty Plus+ to drive loyalty, BAU activity, and campaign performance. You’ll work closely with cross-functional teams to plan and execute loyalty initiatives and help scale the programme across markets. You will analyse data to inform activity, optimise customer journeys, and ensure consistent branding and operations. This is an opportunity to shape a high-growth loyalty programme within a leading beauty ecommerce business.
Pay / Benefits
- 25 days annual leave plus bank holidays
- Enhanced maternity and paternity pay
- Up to 50% staff discount on THG brands
- On-site gym
- Employee Assistance Programme (EAP)
- Volunteer leave after 12 months
Responsibilities
- Build and maintain cross-functional collaboration with trade, buying, commercial, marketing, and CRM to plan and execute loyalty activity.
- Support project management of the loyalty programme and identify opportunities for feature iteration and operational improvements.
- Report on project status, scheme performance, and campaign results against KPIs, providing actionable insights for stakeholders.
- Bring data-driven perspectives to loyalty conversations and recommend activity that supports growth and performance.
- Collaborate with the CRM team to support loyalty promotions and transactional activity; create/review communications across email and push.
- Assist in aligning loyalty materials with Lookfantastics branding and ensure benefits are delivered effectively.
- Support international rollout and omni-channel integration projects as required.
- Audit and optimise customer experience across onsite, in-app, CRM and offline touchpoints.
Key requirements
- Experience in cross-functional collaboration across multiple teams.
- Comfort with data analysis using analytics software (Tableau, Google Analytics) and deriving insights.
- Interest or experience in loyalty, CRM, customer lifecycle or retention (desirable).
- Experience in retail, ecommerce or beauty (desirable).
- Strong communicator with influencing skills
- Collaborative mindset in fast-paced environments
- Self-motivated with good time management
- Tableau
- Google Analytics
- CRM and email/push messaging coordination
Loyalty Executive | LOOKFANTASTIC in Manchester employer: The Hut Group
At Lookfantastic, we pride ourselves on being a dynamic and innovative employer that champions creativity and collaboration in the heart of Manchester. Our commitment to employee growth is reflected in our bespoke development programmes and upskilling initiatives, ensuring that you can thrive in your role as Editorial & Content Lead while enjoying a vibrant work culture that values diversity and inclusivity. With competitive benefits like enhanced leave, access to wellness resources, and generous staff discounts, we offer a rewarding environment where you can make a meaningful impact in the beauty industry.
