Division
Location
UK, Manchester
Job Type
Full-time
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
What You’ll Be Doing:
As Ecommerce Manager Japan, you will take ownership of Japan’s digital trading performance and customer journey, ensuring best-in-class ecommerce execution.
Key Responsibilities:
- Develop and execute the ecommerce growth strategy for the Japan market
- Drive revenue growth, conversion optimisation, and customer acquisition initiatives
- Identify new commercial opportunities to increase online sales performance
Website Trading & Merchandising
- Manage day-to-day trading performance across the Japanese ecommerce platform
- Optimise product merchandising, site navigation, and landing pages
- Build promotional calendars aligned with seasonal campaigns and product launches
Performance Marketing Collaboration
- Partner closely with paid media, CRM, SEO, and affiliate teams to maximise traffic and ROI
- Align digital marketing campaigns with ecommerce sales objectives
- Support customer retention and loyalty strategies
Customer Experience Optimisation
- Continuously improve website UX and customer purchase journey
- Analyse user behaviour and identify friction points impacting conversion
- Implement A/B testing and conversion rate optimisation initiatives
Data & Performance Analysis
- Monitor daily, weekly, and monthly ecommerce KPIs
- Analyse website traffic, customer behaviour, conversion funnel, and campaign performance
- Produce insights and recommendations to improve commercial performance
Market & Localisation Management
- Ensure all ecommerce content and campaigns are fully localised for Japanese consumers
- Monitor local market trends, competitor activity, and customer preferences
- Collaborate with global teams to adapt international strategies for the local market
What We’re Looking For
Required Experience:
- 4+ years experience in ecommerce, digital trading, or online retail management
- Proven track record driving online revenue growth in ecommerce businesses
- Strong understanding of ecommerce KPIs including conversion rate, AOV, CAC, retention, and ROAS
- Experience managing website merchandising and digital trading calendars
- Strong analytical skills with experience using Google Analytics, Shopify, Adobe Analytics, or similar platforms
- Experience working cross-functionally with marketing, CRM, and product teams
- Native or fluent Japanese language skills
Preferred:
- Experience working in health, fitness, beauty, lifestyle, or FMCG brands
- Experience in DTC (Direct-to-Consumer) ecommerce brands
- Understanding of Japanese digital consumer behaviour and local ecommerce trends
- Experience with CRO, A/B testing, and UX optimisation
What You’ll Bring
- Commercial mindset with strong revenue ownership mentality
- Entrepreneurial attitude with strong problem-solving ability
- Passion for ecommerce innovation and digital growth
- Ability to thrive in a fast-moving international environment
- Strong stakeholder management and leadership skills
What’s in it for me?
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Develop yourexpertisethrough our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’twant to work on your birthday? Wedon’teither! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa.
- State-of-the-arton-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
- We are an equal opportunities employer.
We’recommitted to creating a diverse and inclusive workplace that allows everyone tothrive, andstrongly encourage all candidates from all backgrounds and identities to apply.
Please email talent@thg.com if yourequireanyadditionalsupport or need to make any adjustments to our recruitment process. Youdon’tneed todiscloseyour disability or condition; you just need to let us know what support you need or changes you need to make. Ifyou’renot sure, we can work with you to explore the available options.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Ecommerce Manager Japan - THG Nutrition | Myprotien in Manchester employer: The Hut Group
The Hut Group is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while being part of a vibrant team dedicated to driving success in the retail media landscape. Located in a thriving environment, our employees enjoy unique advantages such as flexible working arrangements and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager Japan - THG Nutrition | Myprotien in Manchester
✨Get to Know Your E-commerce Community
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✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
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Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Hut Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Hut Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Hut Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Hut Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Hut Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
